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“Just Ok”

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Hampton Inn Prescott
Ranked #3 of 22 Hotels in Prescott
Certificate of Excellence
Eagan, Minnesota
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Just Ok”
Reviewed May 7, 2013

On our recent visit to Arizona, my wife and I stayed at Hampton Inn, Prescott, AZ from April 28 to May 3, 2013. The staff was very friendly and helpful. Our room was very clean and made up each day. I am a little confused by the reviews on this site that claimed the hot breakfast was so great. Over the past few years I’ve always stayed at hotels which included the free hot breakfast. The Hampton Inn breakfast is not even close to being the best. Maybe it has changed from the time of past reviewers visits tom mine, but I was not impressed. The scrambled eggs were like round balls of various sizes which were difficult to pick up with a fork as they became smaller. I’m not even sure they were real eggs. The pastries were the same thing every day and not very fresh. The evening manager’s reception was the worst I’ve experienced. Other hotels offer free hot evening meals with free soft drinks, beer and wine. One final item that was aggravating was having one computer in a hutch placed in the dining area. When guests decided to use this computer for personal browsing, getting on the computer to get airline check-in tickets was a long wait. Also, it was not very secure from prying eyes. Overall the hotel condition was very good but if you want a good breakfast and evening reception give the Homewood Suites or better yet, Springhill Suites a try.

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Larry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager007, General Manager at Hampton Inn Prescott, responded to this review, May 8, 2013
Dear Larry P, from Eagan Minnesota
Thank you for your feedback. We are very sorry to hear that you were disappointed with the quality of your breakfast you experienced during your stay. We are working to improve our offerings and welcome your comments. We are happy to hear that you found our staff friendly and helpful, it is our goal to make our guest feel welcomed. We hope you will come back and stay with us the next time you are in the area, make sure to bring your swimsuit and enjoy our lovely heated pool, jacuzzi and comfortable lounge chairs. Have a great summer.
Sincerely,
Susie King
Marketing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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773 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Santa Claus, Indiana
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 7, 2013

Always stay at this property while our son attended Embry Riddle. Sad our last stay was this past weekend for commissioning and graduation. Booked four rooms for family, and they were all impressed with the hotel, especially the cleanliness. We all live out east, so it's wonderful knowing the Hampton in Prescott has never let us down. They offer a manager's reception Mon-Thursday, breakfast is typical Hampton breakfast and very good, tasty chocolate chip cookies around 5:00, and the staff is over the top friendly. We had a king room, linens on bed seemed a little small, but they worked. Bathroom was very clean, thick towels, and shower stall had tub. A lot of newer Hampton's only have shower for king rooms, which is not a major deal. Hotel is convenient to everything. The outdoor mall, Trader Joes, Five Guys, and shopping is in walking distance. We usually eat at Centic Crossings Pub, in the outdoor mall area, the first night, and it's excellent! Just a block away is a Wal-mart and In-n-Out burger. Hotel is approx 10 min from downtown with other fantastic restaurants, and Whisky Row. We've thought about trying the Hampton Inn and Suites in Prescott Valley, but that seemed a little removed from the places we wanted to go. Have enjoyed our stays here, and have always received excellent service.

  • Stayed May 2013, traveled with family
    • Value
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Helpful?
Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager007, General Manager at Hampton Inn Prescott, responded to this review, May 8, 2013
Hi Kathy K, from Santa Claus, Indiana
Wow, you should write for a travel magazine! You are very thorough in your descriptions and really nice to hear reviews about our great local restaurants. Thank you for noticing all the nice little things at our Prescott Hampton Inn, we work hard to keep everything clean and fresh. Our staff is especially proud to have won the 2012 Circle of Excellence Award, which means we are in the top 10% of 1900 Hampton Inn Hotels Nationwide!
We look forward to you and your family staying with us when you return to Prescott to visit your son at ERAU.
Kind Regards,
Susie King
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, United States
Level Contributor
3 reviews
Reviewed May 6, 2013

We had originally planned just one night but on arrival decided to spend two nights. Even though all the hotels in the Prescott area were booked full for the bike race that weekend, the desk clerk was able to ensure we would have the room for both nights.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager007, General Manager at Hampton Inn Prescott, responded to this review, May 16, 2013
Hello Michael L.,
That's wonderful that you came to Prescott for the Wiskey Row Off-Road Bike Race, we hope you had a great time participating. I heard the music and festivities on the Courthouse Square were a lot of fun!
Also a good thing that we were able to get you in! Come back again next year, we look forward to serving you at the Hampton Inn Prescott!
Kind Regards,
Susie King
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 1, 2013

Clean hotel and room. Comfortable bed. Friendly staff. Yummy and warm chocolate chip cookies at check in. The only issue we had was that the first room we checked into smelled heavily of cigarette smoke. The person before us had obviously broken the rules and smoked in the room. We called the front desk and they switched us right away with no problems. Nice place for a quick stay.

Stayed September 2012, traveled with family
Helpful?
Thank azmom99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager007, General Manager at Hampton Inn Prescott, responded to this review, May 3, 2013
Hello AZ. Mom,
So glad that you liked our warm chocolate chip cookies and more importantly you got a good nights rest on our comfortable beds. Thank you for bringing it to our attention regarding the cigarette smoke. We are a non-smoking hotel and take this matter very seriously. Thankfully we had another room to transfer you and could put the ozonator in that one.
Hope you can visit us again soon!
Sincerely,
Susie
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeland, Florida
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 29, 2013

Family trip to see NW Arizona was all we expected and then some. This facility is located within about four miles of city center. It's clean, neat, well staffed, and the complementary breakfast is complete. Of our foursome, three are Trader Joe's fans, Goodwill shoppers and antique lovers. They were especially happy with the location. A downtown restaurant/bar once had Wyatt Earp and Doc Holliday dealing cards.

  • Stayed April 2013, traveled with friends
    • Value
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Review collected in partnership with Hampton

Helpful?
Thank gottahavit2day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager007, General Manager at Hampton Inn Prescott, responded to this review, May 8, 2013
Bonjour Gottahavit2day, from Lakeland, Florida,
Sounds like your little group are quite the travelers! Glad you made it to NW Arizona and to our Prescott Hampton Inn. We do have a great location and one of the highlights of our town is we finally got a Traders Joes! I'm glad you got to go antique shopping in our quaint Downtown Square. Most importantly, we thank you for your kind review of our hotel. We hope if you make it our way again that you will call the Prescott Hampton Inn your home away from home!
Sincerely,
Susie King
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 29, 2013

Pros: The staff was very nice and the hotel looked nice. The beds are comfy. Cons: the pillows are the size of small square decorative couch pillows and our comforter was lumpy. The breakfast breads were stale. Not what you would expect from a Hampton.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank archimedes210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager007, General Manager at Hampton Inn Prescott, responded to this review, May 3, 2013
Hello John R from Lakewood, CO.
We apologize that you were unhappy with the pillows and comforters in your bedroom. We are also addressing the breakfast issues with our food and beverage staff. We hope the next time you're in the area you'd consider staying with us again.
Sincerely,
Susie
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakewood, Co, United States
1 review
Reviewed April 27, 2013

Excellent hotel. Close to restaurants and other amenities. Very clean, large lobby. Would return and recommend for others. Friendly and efficient staff. Appears to be a fairly new facility, great showers.

  • Stayed April 2013, traveled on business
    • Value
    • Location
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    • Service
Review collected in partnership with Hampton

Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Prescott

Property: Hampton Inn Prescott
Address: 3453 Ranch Drive, Prescott, AZ 86303-6747
Phone Number:
Location: United States > Arizona > Prescott
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Prescott
#2 Business Hotel in Prescott
#4 Romantic Hotel in Prescott
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Prescott 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Our Hampton Inn Hotel is a 3 story building surrounded by beautiful mountain views and pine trees.Convenient, yet quiet location in beautiful city of Prescott. Just 4 miles from historic down town area(courthouse Square), next to Gateway Shopping mall,close to great casinos and restaurants. Just minutes away from Yavapai College, Embry Riddle Aeronautical University, Prescott High School, Tim's Toyota Center, Rodeo Grounds, Yavapai Downs and more. ... more   less 
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Also Known As:
Hampton Inn Prescott Hotel Prescott
Prescott Hampton Inn

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