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“Not up to par”

Roy's - Desert Ridge
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Ranked #60 of 3,074 Restaurants in Phoenix
Certificate of Excellence
Price range: $10 - $30
Cuisines: American, Hawaiian, Seafood
More restaurant details
Restaurant details
Good for: Romantic, Business meetings, Families with children, Special occasions, Bar scene, Large groups
Dining options: Dinner, Late Night, Drinks, Full Bar, Outdoor Seating, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Valet Parking, Waitstaff, Wheelchair Accessible
Dining style: Fine Dining
Neighborhood: Desert Ridge
Cross street: East Pathfinder Drive
Description: Blending classic techniques with adventurous Pacific Rim flavors, culinary pioneer Roy Yamaguchi created an entirely new approach to fine dining. The first Roy's opened in Honolulu in 1988 and we've spread our warm hospitality and passion for innovative and creative cuisine around the world ever since. Indulge in one of our spectacular cocktails or choose a glass from our award-winning wine list while you discover the fresh ingredients and outstanding seafood, expertly prepared by our local chefs that made us famous.
Surprise, AZ
Level Contributor
164 reviews
106 restaurant reviews
common_n_restaurant_reviews_1bd8 78 helpful votes
“Not up to par”
Reviewed February 3, 2013

This location does not measure up to other Roy's I have dined at. Located inside the J.W. Marriot this Roy's was a bit run down and seemed more like an Outback Steakhouse level restaurant than a Roy's. For seafood in this price range Wildfish at Fashion Square and Maestro's Ocean Club at Kierland Commons offer much better cuisine and service.

- Table not ready at time of reservation
- Requested seating not accommodated even though many tables were empty
- Very long time between courses
- Fish overcooked to the point of being dry and rubbery
- Parking is not complimentary for diners

+/- Server was very professional but was not available 2 times we actually needed her
+ Manager paid for dessert due to issue with entree

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Hi_Fi_Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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482 reviews from our community

Visitor rating
    241
    132
    70
    25
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Naperville, Illinois
Level Contributor
40 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“great appetizers & drinks”
Reviewed January 31, 2013

great appetizers and drinks at reasonable prices during Happy Hour around outdoor fire pit. Servers were friendly and attentive.
Enjoyed the view outside.

Visited January 2013
Helpful?
Thank 961karenkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“not worth the effort”
Reviewed January 31, 2013

Mediocre, at best.

Some menu items were really good, others were in the 'why bother' category.

Service was incredibly slow, so much that it disturbed the good tone of a really upbeat group of people. Kitchen and wait staff were not very accommodating to special dietary needs of some of our group.

Best to try elsewhere, at least based on our experience.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank LovesPeonies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
46 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Great Drinks!”
Reviewed January 23, 2013

Fresh seafood, with a unique twist, coupled with great drinks! The service was excellent and the food cooked to perfection

Visited January 2013
Helpful?
Thank mflan46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Indiana
Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Excellent fish and service!”
Reviewed January 21, 2013 via mobile

We had a business party here with 30 coworkers. They seated us in the back with plenty of room and treated us exceptionally well. We even goth little rowdy in our celebrations, but the room had sliding doors so we (hopefully) didn't bother the entire restaurant! If you like seafood, the sushi rolls on the appetizer menu are a must. The Butter Fish is phenomenal, and the filet isn't bad either! Good portions, wine menu, and desserts to boot! Pricey but worth it.

Helpful?
Thank Caleb R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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