We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointed”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hyatt Place Phoenix - North
Ranked #41 of 174 Hotels in Phoenix
Reviewed July 14, 2014

I've stayed here and other Hyatt Place Hotels. This time I was disappointed. The room AC could not handle the AZ summer heat. The phone line to order food rang busy....the desk attendant told me that probably my phone wasn't charged. Hmm that didn't make sense. So I went downstairs, ordered food at 5:30pm. And was told they would call me when it was ready. After 30 minutes I called the front desk and was told they had not started to prepare it......that she was the only one on duty. Really? It's dinner time, this is a business hotel, I'm tired from traveling and now I can't get food? I may switch hotels tomorrow.

Stayed: July 2014, traveled on business
1  Thank MbGrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (663)
Traveler rating
Traveler type
Time of year
Language

496 - 502 of 663 reviews

Reviewed July 12, 2014

Mediocre at best. The bed was comfortable and the room was clean, but the air conditioner in the room was so loud it made it hard to sleep. They overcharged me by $10 for my room, and charged an outrageous ($75) pet fee. Good in a pinch, but I wouldn't go out of my way to stay here again.

  • Stayed: July 2014, traveled solo
    • Location
    • Cleanliness
    • Service
1  Thank Jody D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2014 via mobile

Me and my family stayed 4 nights in July while in Phoenix to visit family. I loved the friendly staff, convenient location, delicious breakfast that had plenty of variety, cleanliness, will definitely stay again when in town.

Stayed: July 2014, traveled with friends
Thank mommynessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas R, Manager at Hyatt Place Phoenix - North, responded to this reviewResponded July 12, 2014

Thank you for reviewing our property. We greatly appreciate you letting others know how your stay went and we are pleased that you enjoyed it. We hope to be of service to you again in the near future.

Kind Regards,

Cade A
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

We were visiting Phoenix and the surrounding are for a couple of days, and I chose this hotel, since we'd be coming from the north to get here. The hotel is located in a business district, which was pretty much 'dead', due to the July 4th holiday weekend. Check-in was fast, since there didn't seem to be that many other guests during our stay. The room was clean. I loved the fact that they have bar service for cocktails, until midnight, and if you want a hot sandwich or burger, you can get that 24 hours a day. The room was very clean, from what I could see with my own eyes. Maybe in the near future they can renovate, but the room was still very modern looking. I have family moving to Scottsdale soon, so I'd probably stay with them or choose a hotel in Scottsdale.... but overall, the stay here was very good.

The swimming pool is small; I didn't get into it, but my boyfriend did for a few minutes.

The staff at the front desk (didn't seem to be many folks working, due to being a small number of guests there) were very friendly and helpful.

The breakfast served was very good.

  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank LuverOfTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2014

The hotel is very clean and well maintained. It may not matter to some, but when you see empty trash cans around the outside of the property and filled doggie waste bag dispensers, you know they're paying attention. The breakfast in the morning was well stocked, even as late at 5 minutes before the ending time they were still stocking bagels and donuts. Lots of seating in the lobby for meetings, socializing, or just getting out of the room. The staff was extremely friendly and helpful, going above and beyond during our stay to make us comfortable. The cafe had a large menu and decent prices - and all the items we had were great. All in all, while it is more of a business park / business hotel, it was a nice stay. Convenient parking and access to the interstate made it better. Also, for families there is a nice theme park / mini golf course across the street from the hotel.

The one negative was the pool didn't have clean towels stocked, and it wasn't well maintained. Lots of dirty towels and trash around when we were using it. Several families peeked left didn't because there were no towels and it was a bit messy.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Elizabeth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas R, General Manager at Hyatt Place Phoenix - North, responded to this reviewResponded July 9, 2014

Dear Valued Guest,

We are very pleased that you enjoyed your stay with us and for you kind comments regarding our property. We hope that you will be our guest again in the near future.

Kind Regards,

Cade A.
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2014

I have stayed here for 4-5 times now and have always enjoyed the stay here. The location and amenities are good but the service tops it all. I would specially like to call out the front desk professional Michelle who was extremely courteous, caring and very friendly. I can for sure say that her attitude and service mentality has made it very difficult for me to stay elsewhere. Their breakfast options are decent. The beds are comfortable. The bathroom is quite small and they can improve on the toiletries. The internet speed is good. Overall the experience was excellent and good value for the money.

Room Tip: Choose the side that is not adjacent to the highway
See more room tips
  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank psponsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas R, Guest Relations Manager at Hyatt Place Phoenix - North, responded to this reviewResponded July 6, 2014

Valued Guest,

Thank you so much for addressing our hotel on Tripadvisor. We are very happy that you have enjoyed your past stays with us. We hope that you will be our guest again in the near future. Again thank you for your review of our property. If there is anything that I can personally assist you with, please do not hesitate to contact me directly.

Kind Regards,
Cade A.
602-997-8800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Kathy R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Hotels you might also like...
Travelers also viewed these Phoenix hotels
Candlewood Suites Phoenix
#73 of 174 in Phoenix
144 reviews
South Mountain
GreenTree Inn & Suites Phoenix Sky Harbor
Show Prices
Show Prices
Show Prices
Courtyard Phoenix North
#44 of 174 in Phoenix
104 reviews
Paradise Valley
Embassy Suites by Hilton Phoenix-Scottsdale
Show Prices
Show Prices
Show Prices

Been to Hyatt Place Phoenix - North? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Place Phoenix - North

Address: 10838 N 25th Ave, Phoenix, AZ 85029-4746 (Formerly "AmeriSuties")
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#32 Family Hotel in Phoenix
#55 Business Hotel in Phoenix
Price Range: $89 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Phoenix - North 3*
Number of rooms: 128
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Hyatt Hotels Corporation, Expedia, Booking.com, Orbitz, Cancelon, Cheap Tickets, Hotwire, HotelsforEveryone, getaroom.com and HotelQuickly so you can book your Hyatt Place Phoenix - North reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Phoenix - North Hotel Phoenix
Hyatt Phoenix
Phoenix Hyatt

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing