Front desk was very friendly when we checked in and she even called us to check in on us after we were settling into the room.
We were "upgraded" to a large room with a kitchen, it was quite nice! The room however, was quite dirty, food stains on the walls, dirt and hair in random spots. The beds though, were clean.
The AC units were hard pressed to keep up with 100 degree Phoenix heat. One would randomly shut off and the other seemed stressed.
We were planning to use the pool, but it was small and overcrowded.
The sleeping quality of the hotel was great, the beds were comfortable.
The reason for my Terrible rating however, was the "Free" internet. Laborious and buggy sign in process combined with being forced to watched advertisements before being allowed to go online combined with it trying to upsell us to the "Faster" connection.
If your internet isn't free, don't advertise it as such!
- Official Description (provided by the hotel):
- Welcome to Crossland Studios Phoenix - Metro - Black Canyon Highway. We are located right off of the Black Canyon Freeway and located within walking distance to many shops and restaurants. Our property is 13 miles away from the Phoenix Convention Center and the Arizona State University-Downtown Campus. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more less
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- Also Known As:
- Extended Stay America Phoenix
- Extended Stay Phoenix
- Phoenix Extended Stay