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“Hampton Inn on Highland and 23rd in Phoenix”

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Hampton Inn Phoenix-Biltmore
Ranked #11 of 174 Hotels in Phoenix
Certificate of Excellence
1 review
“Hampton Inn on Highland and 23rd in Phoenix”
Reviewed August 9, 2014

We were very pleased with our stay with this Hampton Inn. Mostly everything was to our standard; most were 10’s. The location and the way the facility was refurbished made it a delight. The room was approximately 14' by 32’, with good lighting and outlets for iPads and cellphones. All in all, this Hotel we will come back to when we go to Phoenix.

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank n0rmanas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, August 12, 2014
N0rmanas,

Thank you for writing a review and sharing your recommendations of our great hotel with other viewers. I’m pleased to hear you had a comfortable stay with us and found your entire experience satisfying and enjoyable. Please plan to visit us again the next time you travel to Phoenix.

Sincerely,

Kevin Barbour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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616 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Foster City, United States
1 review
Reviewed August 8, 2014

My stay in this property was terrific and the service and attention to detail were sensational. I chose the property due to its proximity to my meeting but I would not hesitate to stay there again. It was centrally located and the staff accommodated every request with courtesy and professionalism. I highly recommend this property.

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Ronald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, August 12, 2014
Ronald K,

We’re happy to hear from you, and we’re glad you enjoyed your stay at Hampton Inn Phoenix Biltmore. We appreciate your high recommendations of our great hotel and our wonderful staff. We are looking forward to having you as our guest again in the near future.

Sincerely,

Kevin Barbour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Everett, Washington
Level Contributor
72 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 8, 2014

I have stayed here many times over the last two years when I travel to Phoenix for business. The location is good and there is a cheap airport shuttle. The staff is great...polite and very customer service minded. There is a pool and an exercise room but I have only used the exercise room. The rooms and facility are always very clean. I don't think you can beat this hotel with another in the same price range.

Room Tip: Suites are very nice and don't hesitate to ask the staff if you need something.
See more room tips
  • Stayed July 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank AntonioManzenetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, August 12, 2014
AntonioManzenetta,

Thank you for writing a review about your experience at our Hampton Inn Phoenix Biltmore hotel. We appreciate your continued patronage and for choosing our hotel for your business needs. It’s wonderful to hear that our staff is friendly and accommodating, our location is ideal and our amenities are we thought out. We look forward to your next visit.

Sincerely,

Kevin Barbour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Bend, IN
Level Contributor
119 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 5, 2014

We got an EXCELLENT rate through a promotion. We were staying for three days while my daughter was looking for an apartment after a move to Phoenix. We were given a large double room, that included a huge granite counter top, cabinets, microwave, small kitchen-like sink, fridge. Room very clean, service excellent. The mattresses felt like sleeping on a cloud; really comfy and slept great. Front desk staff was friendly, welcoming and helpful. They have a free shuttle service that will take you anywhere within a 3 mile radius. Friendly drivers. Nice pool outside. Great free hot breakfast in downstairs lounge. Rotating menu, could have sausages, eggs, or omelets, always had 3 types of cereal, yogurt, and several kinds of fresh fruit. It was awesome!! Hotel is across from an upscale mall with some fabulous places to eat. Dine-in movie theatre across the street. All in all, we loved our stay there.

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank debSouthBend_IN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, August 6, 2014
Dear debSouthBend_IN,

We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your next visit.

Best,
Kevin Barbour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 31, 2014

The price, location, and breakfast were enough to bring me back! It didn't stop there though, the staff was awesome and the rooms were spotless and felt like they were clean! It was a wonderful experience and we will be back for sure. I highly recommend checking it out.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank M5140KWjaneb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, August 1, 2014
It’s wonderful to know your stay was pleasant. We love hearing you were pleased with our hotel amenities, location and service. Your review helps us to monitor and improve our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon.

Best,
Kevin Barbour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 30, 2014

Rooms are very clean, pool is great, location works very well for us. The staff is very friendly and willing to assist you when needed. Free WiFi is always a plus. Breakfast bar is simple, but tasty. We always feel comfortable staying at this hotel. Will definitely be back.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Malik H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, July 31, 2014
Dear Malik H,

Thank you for your kind review and recommendation! I’m thrilled to know your stay was pleasant and we appreciate you choosing us. I will be sure to share your kind comments with our entire team as they work hard to make our guests feel at home.

Best,
Kevin Barbour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Modesto, California
1 review
Reviewed July 22, 2014

I booked this hotel after being swindled by Priceline for giving me a room at The Saguro as a 4 star hotel. I wanted to feel safe in my surroundings as we were two women traveling alone. I was very pleased with the rooms and the staff was so warm and welcoming. I will def stay here again in the near future. My only complaint is the elevators are super slow.

  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Cali M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, July 24, 2014
Dear Cali M,

Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review and we hope to see you again.

Best,
Kevin Barbour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Phoenix-Biltmore

Property: Hampton Inn Phoenix-Biltmore
Address: 2310 E Highland Ave, Phoenix, AZ 85016-5206 (Formerly Hotel Highland at Biltmore)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Phoenix
#9 Business Hotel in Phoenix
#11 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn Phoenix-Biltmore 3*
Number of rooms: 119
Official Description (provided by the hotel):
Count on the Hampton Inn Phoenix-Biltmore hotel to offer a comfy, modern base minutes from the entertainment district at Biltmore Fashion Park. Located in the Biltmore Corridor of Phoenix, the hotel is within minutes of exciting shopping, dining and leisure options. A free shuttle service within a three-mile radius and an airport shuttle are available daily. Enjoy being in a hotel near historic Old Town Scottsdale, downtown Scottsdale and Scottsdale Fashion Square. The Phoenix Convention Center and Phoenix International Sky Harbor Airport are just a short drive away.Relax in a warm, inviting guest room with a range of thoughtful amenities. Appreciate the convenience of having amenities that include a microwave and mini-refrigerator. Stay connected with free high-speed internet access, use the handy lap desk, enjoy your favorite music on your room's alarm clock/iPod player and watch movies on the HDTV.Join us each morning for Hampton's free hot breakfast®. If you're in a hurry, simply grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick, healthy meal to go. If you're visiting for business, our friendly Hampton team members will be delighted to help plan your event in Phoenix in one of three meeting rooms suitable for 8-85 guests. Wind down after a busy day with a rejuvenating workout in the 24-hour fitness center or with a dip in the outdoor pool and whirlpool spa. ... more   less 
Reservation Options:
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Also Known As:
Highland At Biltmore Phoenix

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