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“Good value in Phoenix” 5 of 5 bubbles
Review of Hampton Inn Phoenix-Biltmore

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Hampton Inn Phoenix-Biltmore
Ranked #13 of 174 Hotels in Phoenix
Certificate of Excellence
Glendale, California
Level Contributor
7 reviews
4 hotel reviews
“Good value in Phoenix”
5 of 5 bubbles Reviewed June 17, 2013

We stayed at this hotel while on a trip to go to a ballgame at Chase Field. The room that we got was probably the best that we have received while staying at various Hamptons Inns. We would definitely come back to this hotel while visiting the Phoenix area.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank RBYEE23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, June 23, 2013
Richard Y,
Thank you for taking the time to write about our hotel. I am very happy to hear that you so thoroughly enjoyed your stay here, and loved our rooms so much. That means a lot to my staff as well as myself. We’re happy to have had you as our guest, and we look forward to seeing you again soon. Thank you again.

Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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581 reviews from our community

Traveler rating
    354
    162
    39
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    12
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Glendale, California
1 review
5 of 5 bubbles Reviewed May 31, 2013

First off, I was bowled over by the pleasant demeanor of everyone of the staff at the Hampton Inn, starting with its shuttle driver, Art. The small courtesies made the trip enjoyable, ranging from the full-service morning breakfast to the evening beverages in the lobby. The room was comfy and spacious, and provided all the little things I depended on (hair dryer, shampoo, etc.). It was not just comfortable and safe, but welcoming because of everyone's genuine care. Our company arranged for this trip, so I definitely speaking up and requesting the same reservations in the future. Thank you, Hampton Inn team!

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carmen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, June 6, 2013
Carmen G,
Thank you for writing a review about your stay with us at Hampton Inn Phoenix-Biltmore. It’s great to hear that our friendly staff we exceeded your expectations with their excellence in service. We’re glad you enjoyed your stay, our comfortable accommodations, and all the various amenities that we’re proud to offer our guests. Thank you again for your review. We hope to see you again soon.

Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandy
Level Contributor
193 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed May 29, 2013

Loved this Hotel. It was clean the room sized nice and just very comfy. the modern wash basin was fun with water coming from the top!
The pool was a little cool for the end of May, wished it had been heated warmer. The hot tub was OK.
The pool side towels were awesome-biggest I've ever seen at a hotel. The lounge chairs were like a dream-I can't stop thinking how comfy they were, especially because the other hotels had broken and uncomfortable ones to lay on..
We traveled on our motorcycle and had no problems getting around close by for Groceries, Pizza etc.
Have stayed at other Phoenix Hotels-I highly recommend this one and will stay here when in Phoenix again!!

Room Tip: We were on the 3rd floor had a view with some greenery outside-was missing that after just seeing de...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Suzy Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, June 9, 2013
Laurie R,
Thank you for taking the time to write a review about your stay with us at Hampton Inn Phoenix-Biltmore. It’s great to hear you loved our hotel and found our accommodations to be clean, comfortable, and spacious. We’re happy to have had you as our guest, and we hope to see you again soon. Thank you again for your review and high recommendations of our hotel.

Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed May 26, 2013

This is a nice, above-average Hampton Inn. Staff was friendly and efficient: from my late-night check-in through check-out three days later. Good sized, clean rooms that appear either new or (at least) recently renovated. Lots of nice little conveniences as well, such as USB charging ports on the bedside table. Breakfast was the usual Hampton stuff, but was fresh and both the serving and dining areas were clean and well-maintained. Sound insulation between rooms seemed quite good, since I never heard either of my neighbors, even though there were people in both rooms. I would recommend asking for a room away from the main street, though, since the window didn't seem to block much noise. Another pleasant surprise was the size of the fitness center and the amount of equipment available. It's nice to see a Hampton with more than just a treadmill and stationary bike! Finally, this hotel is located just down the street from a large shopping mall and business area, so there are plenty of choices when it comes to restaurants.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank orltraveler37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, June 4, 2013
orltraveler37,
Thank you for your review and kind comments about our friendly staff, clean rooms and value added amenities that we’re proud to offer our guests. We’re glad you enjoyed your stay and found our central location well suited for your travel needs. We hope you have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed May 17, 2013

I've been here twice now. Both times, the staff were courteous and helpful. The rooms always clean. The beds, well made, clean linens, and comfortable. The breakfast was a little cramped (a lot jammed into a small space), which may have cut into the amount of variety available. But what was there was tasty and sufficient.

Location: right where I needed to be for my visit to the area, plus close to shopping and dining.

Other: parking was easy, no hidden charges on my bill, and for where my room was located (first floor), it was quiet at night.

Overall, I would return to this property again.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Angelo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, May 29, 2013
Angelo M,
Thank you for your review and repeat stays with us at Hampton Inn Phoenix-Biltmore. I’m pleased we have consistently provided you with clean and comfortable accommodations, as well friendly service on both of your visits. It’s great to hear that our location is well suited for your travel needs and easily accessible when parking. We hope you’ll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
82 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed May 13, 2013

Beautifully remodeled rooms. This hotel is located close to everything in the Central Phoenix area. Many restaurants are nearby and plenty of shopping just a few minuets away. The hotel was pretty quiet since it is located away from the busiest streets.

The air conditioning worked very well. Bathroom area was well designed and kept very clean. Beds were very comfortable and the room was a pretty good size. They had a small coffee/tea service in the rooms and the lobby also had coffee & tea all day. Pool looked okay, breakfast room was adequate. Hot or cold cereal, assorted hot food in chaffing dishes, waffles, fruit, sweet rolls & muffins, yogurt etc.

Front desk folks were pleasant & always available to answer questions. If you get a chance go to the Arizona Biltmore for a drink and take in the Frank Loyd Wright architecture.

Room Tip: upper rooms are nice & quiet.
See more room tips
  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank flowerfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, May 23, 2013
flowerfun,
Thank you for taking a moment to write a review. We appreciate you choosing to stay with us at the Hampton Inn. I’m pleased to hear that you found our staff pleasant and knowledgeable, as well as our accommodations clean and comfortable during your visit. It sounds like you were able to take advantage of our central location. We enjoyed having you as our guest and hope you’ll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai Region, China
Level Contributor
223 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
4 of 5 bubbles Reviewed May 13, 2013

Wonderful service-- felt like I was visiting an old cousin. He was very accommodating-- forgot his name! I was traveling with my 80 year old mother-- so things had to be "just right"

The rooms were nice and the beds were heavenly, as Hilton chains always are-- but two things that were simply unacceptable-- they had the old AC type units on the wall that were programmed to go off and on all night! It took an IT wizard to navigate through the instructions! It shouldn't be this hard! You're tired and just want to go to bed. The guy said if we just wanted to turn if off- he'd need to call maintenance. Please.

And while taking a shower this morning I found some one else's hair in my bathroom-- disgusting!

Otherwise, all the other touches were here

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GlobalPassion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, May 23, 2013
GlobalPassion,
Thank you for taking a moment to share your experience with us at Hampton Inn. I’m pleased to hear that our staff’s warm hospitality and comfortable accommodations made you feel at home. It’s unfortunate to learn of the areas that we fell short in meeting our standard of excellence. I sincerely apologize for the frustrations you encountered with the A/C unit during your stay. We have contacted the manufacturer and found that there was an internal setting that needed to be changed due to the newly added wall thermostats. I appreciate your feedback and have discussed this review with our housekeeping staff as well to heighten our awareness of such issues. We value you as our guest and hope you’ll have an opportunity to visit us again soon to see our improvements. Thank you for writing.

Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Phoenix-Biltmore

Property: Hampton Inn Phoenix-Biltmore
Address: 2310 E Highland Ave, Phoenix, AZ 85016-5206 (Formerly Hotel Highland at Biltmore)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Phoenix
#9 Business Hotel in Phoenix
#11 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn Phoenix-Biltmore 3*
Number of rooms: 119
Official Description (provided by the hotel):
Count on the Hampton Inn Phoenix-Biltmore hotel to offer a comfy, modern base minutes from the entertainment district at Biltmore Fashion Park. Located in the Biltmore Corridor of Phoenix, the hotel is within minutes of exciting shopping, dining and leisure options. A free shuttle service within a three-mile radius and an airport shuttle are available daily. Enjoy being in a hotel near historic Old Town Scottsdale, downtown Scottsdale and Scottsdale Fashion Square. The Phoenix Convention Center and Phoenix International Sky Harbor Airport are just a short drive away.Relax in a warm, inviting guest room with a range of thoughtful amenities. Appreciate the convenience of having amenities that include a microwave and mini-refrigerator. Stay connected with free high-speed internet access, use the handy lap desk, enjoy your favorite music on your room's alarm clock/iPod player and watch movies on the HDTV.Join us each morning for Hampton's free hot breakfast®. If you're in a hurry, simply grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick, healthy meal to go. If you're visiting for business, our friendly Hampton team members will be delighted to help plan your event in Phoenix in one of three meeting rooms suitable for 8-85 guests. Wind down after a busy day with a rejuvenating workout in the 24-hour fitness center or with a dip in the outdoor pool and whirlpool spa. ... more   less 
Reservation Options:
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Also Known As:
Highland At Biltmore Phoenix

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