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“Great Hotel” 5 of 5 bubbles
Review of Hampton Inn Phoenix-Biltmore

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Hampton Inn Phoenix-Biltmore
Ranked #13 of 173 Hotels in Phoenix
Certificate of Excellence
Boston
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Hotel”
5 of 5 bubbles Reviewed April 28, 2013

This hotel went the extra mile to make sure our stay was pleasant. Stayed in Hampton Inn's in the past and this place did not disappointment. Any time we travel looking for a Hampton Inn is a priority.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Kenneth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, May 14, 2013
dionr50,
It’s great to hear from you! Thank you for sharing your experience with us at the Hampton Inn. I’m happy to hear you had a pleasant stay and found our hotel exceeded your expectations. Please continue to make Hampton Inn your number one choice hotel. We hope to see you again soon. Thank you again for writing.

Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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579 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
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English first
A TripAdvisor Member
5 of 5 bubbles Reviewed April 25, 2013

This hotel exceeded our expectations. Clean rooms, comfortable beds, fantastic breakfast, & the staff was the best ever! We decided to return to the hotel for another night. Enjoyed breakfast to go the second morning. GREAT VALUE! excellent location.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, May 9, 2013
A TripAdvisor Member,
Thank you for sharing your experience with us at the Hampton Inn. I’m pleased to hear we exceeded your expectations with our clean rooms, comfortable beds, fantastic breakfast and excellent staff. We’re happy you chose to stay with us another night, and we hope you will visit us again soon. Thank you again for writing and for choosing Hampton Inn Phoenix-Biltmore.

Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eau Claire, Wisconsin
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed March 27, 2013

After a number of years of visiting the Phoenix-Scottsdale area for Milwaukee Brewers spring training, we stayed this year at the Hampton Inn Phoenix-Biltmore and found it to be the best affordable hotel that we have stayed at. First, the location was perfect for us. We were about half way between Maryvale where the Brewers play and Scottsdale where we like to go for our nights out. One would not have to walk far at all to dine out or to shop. One night, we walked to the nearby AMC Dine-in Theater. Next, the staff was professional, courteous, friendly, and helpful. Every time we walked through the doors, the person at the desk greeted us. The property is clean, up to date, and well maintained. We had read some reviews about concerns associated with construction on the property. We encountered no such problems and assumed that the remodeling has been completed. Of course, Hampton properties provide breakfast, a fact that allowed us to say a little money. Talking money, we found the Hampton to be very affordable after having booked the room using the senior rate. Also, amenities like the on-site parking and wi-fi are free. The pool area is very nice, but the pool is not heated, a fact that we became aware of as my wife slipped into the water. We enjoyed our time at the Hampton Inn Phoenix-Biltmore and plan to return when we come back for spring training.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CCcoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee B, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, April 1, 2013
CCcoach,
Thank you for taking a moment and writing a review about your stay with us at Hampton Inn. We're glad you stayed with us and appreciate your business. I'm happy to hear that you found our staff friendly and helpful, and the location to be perfect for your visit during Milwaukee Brewers spring training. Thanks again for writing. We hope to see you again soon.

Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennebunks, Maine
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 23, 2013

Just returned from the Hampton Inn Biltmore Phoenix after a 6 day/5night stay for pleasure and family visit. Service was excellent from beginning to end. Reserved a 2 queen bed room. Unfortunately they had overbooked these rooms and upgraded us to a 2 room suite. Excellent! Breakfast served daily, free wi-fi internet and convenient free parking. Pillow top bed was super comfortable an of high quality. Front desk/reservations staff were most accommodating and always with a smile and willingness to be of assistance. For the location and price it can't be beat! Close to the Biltmore Fashion Square and very close to the Arizona Biltmore Hotel [to get an idea of the location]. Upscale and quiet neighborhood - no highways outside your window. Kudos to the management and staff of the hotel. For a 'chain' hotel it certainly belied that title and offered excellent value and service for the $$.

Room Tip: Higher floors facing either the pool or Highland Avenue give a nice view.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LocalFolk50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renee B, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, April 1, 2013
LocalFolk50,
Thank you for taking the time to share your experience at Hampton Inn. We're happy to have had you an your family stay with us. I'm pleased to know that our staff provided excellent service to you and your family. We appreciate your business and hope to see you again soon. Thanks again for writing.

Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oldenburg, Indiana
1 review
5 of 5 bubbles Reviewed March 20, 2013

very nice hotel, spacious rooms, clean, great breakfast bar. nice pool, and hottub. staff very courteous.and helpful. i would stay here again.. location is good. close to scottsdale/ airport/ spring training / and j downtown phoenix.

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kjs923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, March 24, 2013
kjs923,
Thank your for your review. We appreciate you staying with us at Hampton Inn Phoenix-Biltmore. I'm glad to hear that you enjoyed our property, breakfast, and friendly staff. We hope you'll have another opportunity to visit us as we look forward to seeing you again. Safe travels.
Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin
Level Contributor
137 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed March 17, 2013

Location is great for Cactus League in between many of the ball parks, particularly shortening the distance some for the ones out in Peoria and Surprise yet still close to the Mesa, Tempe, Scottsdale stadiums. Also good for virtually all Phoenix and Scottsdale sites.

Very pleasant staff, nice suite rooms although ours #451 was last in the hallway and right on the street. As we like our window open at night it was noisy. Shutting the window helped some. Breakfast was typical of all Hamptons although the serving area was smaller than usual and not well organized. With just 5 people in the room it was crowded and difficult to move around. Seating area also smaller than usual. The newer "shower only" in the bath is a real plus for us as it's roomier and brighter without the curtain. Plenty of parking underneath the outdoor lot which we didn't discover until the last day. With AZ heat it's good if parking your car during the day.

Room Tip: Make sure you're not on the Highland street side.
See more room tips
  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MNEAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, March 24, 2013
MNEAustin,
Thank you for writing a review. We're glad you stayed with us while visiting the Phoenix area. I'm pleased to know that you had a nice, comfortable stay with us and enjoyed your property. I hope you had a great time attending some of the baseball games! Please plan to visit us again. We look forward to your return.
Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Largo, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 6, 2013

Folks, if your planning a trip to the Phoenix, AZ area, the Biltmore is the place to stay. I have found that the staff here is not only professional, but they literally put the "H" in hospitality. They treat me like a King here. I have stayed at other Hamptons in AZ, and this one finally has what I have been looking for in a hotel. They had a bar-be-que to benefit the "Feed the Children" charity and the manager, Kevin, was very cordial, and just a great all around guy. Joshua, the guy who was in charge of food prep, was just amazing, getting folks their food, just a great bunch of people. The hotel I found to be very clean, and awesome. I was given an upgrade without even asking for it because of my Diamond Club status. I was staying at another Hampton Inn which is only 15 minutes from my hotel, but, I have chosen to stay here at the Biltmore, just because of teh staff, and the amentities. And I don't mind driving the extra 20 minutes, just because of the wonderful service.

Thanks,
Elliott M. Diamond Member.
Kudo's to Kevin the Hotel manager.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank autosysman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, March 11, 2013
autosysman,
It's great to hear from you, and we truly appreciate you sharing your experience with us at Hampton Inn Phoenix-Biltmore. It is with great delight to hear of your tremendous time with us, and I'm especially glad you were here during our charity event. I'm pleased to know that you felt well taken care of by our staff and liked our property. We hope you'll continue to visit use when traveling to the Phoenix area. We enjoyed your company and hope to see you again soon.
Sincerely,
Kevin Barbour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Phoenix-Biltmore

Property: Hampton Inn Phoenix-Biltmore
Address: 2310 E Highland Ave, Phoenix, AZ 85016-5206 (Formerly Hotel Highland at Biltmore)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Phoenix
#9 Business Hotel in Phoenix
#11 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn Phoenix-Biltmore 3*
Number of rooms: 119
Official Description (provided by the hotel):
Count on the Hampton Inn Phoenix-Biltmore hotel to offer a comfy, modern base minutes from the entertainment district at Biltmore Fashion Park. Located in the Biltmore Corridor of Phoenix, the hotel is within minutes of exciting shopping, dining and leisure options. A free shuttle service within a three-mile radius and an airport shuttle are available daily. Enjoy being in a hotel near historic Old Town Scottsdale, downtown Scottsdale and Scottsdale Fashion Square. The Phoenix Convention Center and Phoenix International Sky Harbor Airport are just a short drive away.Relax in a warm, inviting guest room with a range of thoughtful amenities. Appreciate the convenience of having amenities that include a microwave and mini-refrigerator. Stay connected with free high-speed internet access, use the handy lap desk, enjoy your favorite music on your room's alarm clock/iPod player and watch movies on the HDTV.Join us each morning for Hampton's free hot breakfast®. If you're in a hurry, simply grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick, healthy meal to go. If you're visiting for business, our friendly Hampton team members will be delighted to help plan your event in Phoenix in one of three meeting rooms suitable for 8-85 guests. Wind down after a busy day with a rejuvenating workout in the 24-hour fitness center or with a dip in the outdoor pool and whirlpool spa. ... more   less 
Reservation Options:
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Also Known As:
Highland At Biltmore Phoenix

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