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Hampton Inn Phoenix-Biltmore
Ranked #13 of 174 Hotels in Phoenix
Certificate of Excellence
Tucson
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Stay!”
Reviewed December 28, 2011

My stay was more than I expected. The room was great, very large with a very comfy king size bed, desk and sitting area, the staff was very nice and the breakfast had many things to choose from, it also included Starbucks coffee and many varieties of tea. I would definitely stay here again!

  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Anna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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604 reviews from our community

Traveler rating
    369
    165
    41
    17
    12
See reviews for
158
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Toronto, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 21, 2011

The hotel is well situated but in great need of refurbishing. The rooms do not have security safe and I had some items of great value (sentimental!) stolen from my room. The hotel did nothing to help me locate my items. I would not stay there again.

  • Stayed November 2011, traveled with family
    • Value
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Helpful?
2 Thank travelbuga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 19, 2011

The Hotel Highland is a decent hotel in Phoenix located in close proximity to everything (by car!) and it has all the basics. There is free wireless internet, which is a huge plus, however it's difficult to access, requiring 3-5 tries to get logged in which can be very frustrating! There is breakfast with Starbucks coffee, which is great, but it was hard to find bowls since they don't put out new ones very often. The rooms are nice, and I found them to be very clean. I prefer hard beds and the beds were soft so I didn't like that. Also, the pillows are hard and too big so I slept without a pillow after the first night because my neck and back were hurting. This was just my particular preference, other people might like the beds and pillows!

Overall the hotel was just average, there was nothing remarkable about it but nothing that was terrible.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shaylikespink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Hampton Inn Phoenix-Biltmore, responded to this review, December 16, 2011
Dear Shaylikespink,

Thanks you for your review of your recent stay with us. I am glad you found your room nice and clean. I will mention to my staff about kitchen bowls being checked more often. I am also happy to report that we are in the process of completely upgrading the wireless internet service by increasing bandwidth ten-fold, and replacing all of the wireless access points. We look forward to seeing you again the next time you are in the Phoenix area.

Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 17, 2011

The hotel is super clean and comfortable. The staff is friendly and efficient. Kevin, the GM, was extremely helpful this morning when I was trying to extend my stay by one night. He accommodated my request quickly and made it simple. The breakfast is excellent quality and everything looks fresh. The equipment in the fitness room is very modern. The location is perfect and I will come back here with the family next time I visit Phoenix. Thank you Kevin and all your staff!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Italian-in-usa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 11, 2011

Took a chance staying here and so glad I tried it. This hotel is in a great Phoenix location in the Biltmore corridor with easy access to the sights. It looks basic from a distance, but the closer you look the better it gets. The huge rooms are comfortable and well furnished. The front desk team is very welcoming and there's a great lobby bar with a poolside fire pit.

  • Stayed January 2011, traveled solo
    • Value
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Helpful?
2 Thank adtripvizor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle,WA
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 9, 2011

We stayed here for 3 nights on our trip to Sedona. The location was fantastic – close to freeways, shops, restaurants and even some 24 hour grocery stores. The room was remodeled, clean and serviced frequently

This is one of the good breakfast deals I have seen with quite a variety of food available. Overall, we enjoyed our stay.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank jaishn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wjack
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 1, 2011

I tried this hotel based mostly on the recommendations on this website. The hotel has a very convenient location. The staff were all very friendly and the service was also very good. There was always someone cleaning something. Their rates are very reasonable for the area (Arizona Biltmore and Ritz Carlton are neighbors). The rooms are spacious and clean. One minor complaint is that there is insufficent storage space-limited drawers and a very small closet. The pool area is nice and usually very quiet. The breakfast buffet is nothing special, but adaquate. The beds were very comfortable as were the pillows. All in all, a good choice for the price.

Room Tip: There are only 2 elevators, so a ground floor room is a good choice.
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  • Stayed October 2011, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank wjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Hampton Inn Phoenix-Biltmore, responded to this review, November 4, 2011
Wjack,
Thank you for your review and recommendation! I was pleased to read that our team was friendly and helpful during your stay. We do appreciate your patronage and look forward to seeing you again.

Best Regards,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Phoenix-Biltmore

Property: Hampton Inn Phoenix-Biltmore
Address: 2310 E Highland Ave, Phoenix, AZ 85016-5206 (Formerly Hotel Highland at Biltmore)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Phoenix
#9 Business Hotel in Phoenix
#11 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn Phoenix-Biltmore 3*
Number of rooms: 119
Official Description (provided by the hotel):
Count on the Hampton Inn Phoenix-Biltmore hotel to offer a comfy, modern base minutes from the entertainment district at Biltmore Fashion Park. Located in the Biltmore Corridor of Phoenix, the hotel is within minutes of exciting shopping, dining and leisure options. A free shuttle service within a three-mile radius and an airport shuttle are available daily. Enjoy being in a hotel near historic Old Town Scottsdale, downtown Scottsdale and Scottsdale Fashion Square. The Phoenix Convention Center and Phoenix International Sky Harbor Airport are just a short drive away.Relax in a warm, inviting guest room with a range of thoughtful amenities. Appreciate the convenience of having amenities that include a microwave and mini-refrigerator. Stay connected with free high-speed internet access, use the handy lap desk, enjoy your favorite music on your room's alarm clock/iPod player and watch movies on the HDTV.Join us each morning for Hampton's free hot breakfast®. If you're in a hurry, simply grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick, healthy meal to go. If you're visiting for business, our friendly Hampton team members will be delighted to help plan your event in Phoenix in one of three meeting rooms suitable for 8-85 guests. Wind down after a busy day with a rejuvenating workout in the 24-hour fitness center or with a dip in the outdoor pool and whirlpool spa. ... more   less 
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Also Known As:
Highland At Biltmore Phoenix

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