We arrived and when I entered the room the smell of cigarette smoke knocked me over. I called the front desk immediately and told them of the smell. I asked if they gave me a smoking room in error. I was informed the entire hotel is non-smoking. I requested another room and was told the Hotel was pretty booked & they didn't have another room to offer me. I then had to ask for some sort of air freshener. The front desk person acted a little confused but then asked if it would be ok if the "Shuttle Driver" could bring some up to me. The driver came up right away and handed me a big bottle of room freshener. It didn't work but we were stuck as it was the weekend of the BWW Bowl Game. Our friends stayed in the room next to ours and their room did not smell. Beds are comfortable here, it's in close proximity to ASU & the Airport. They offer a Shuttle to & from the Airport 24 hrs a day. So not a bad place to stay. Just very disappointed.
- Official Description (provided by the hotel):
- Located near Phoenix Sky Harbor International Airport (PHX), the Country Inn & Suites By Carlson(R), Phoenix, AZ provides stress-free commutes to and from the airport with a complimentary, 24-hour shuttle. The hotel's business center and meeting room make it an especially convenient accommodation for corporate travelers, and the patio, outdoor pool and whirlpool tub offer an inviting setting to soak up the sun and relax. When you're ready to explore, you don't have to travel far from the hotel to see popular local attractions like Tempe Center for the Arts, Gammage Memorial Auditorium, Arizona State University and Sun Devil Stadium. ... more less
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- Also Known As:
- Fairfield Inn Phoenix Airport Hotel Phoenix
- Fairfield Phoenix
- Phoenix Fairfield Inn