I've recommended people to stay here since 2012 because they treat people accordingly, however I'm inclined to retract any and all referrals due to the following...
I've been staying here for about 1 & 1/2 years. I've been through the up and downs with management and everything has been fair. Until recently I haven't been compelled to write a review but the time has come! You would think that a company would value repeat business like most others but this place could care less. I haven't expected anything more than some good customer service but I'll be damned if they aren't allergic to the ideal! My cost to stay here has gone up but the service has declined. Until recently, I've been given fair treatment as a resident of a motel but now, all of a sudden, I'm not entitled... Let me be clear, I've stayed in a room that they supposedly charge more for but have allowed me to stay at standard charge because of the bed bugs found in the previous room. I was highly appreciative of this fact. I've also had my kids stay the night with me when I have them, always made the front office aware of this fact, they've never said I had to pay anything extra. Now with these new people running the place I've been threatened to be kicked out without refund if I didn't pay extra when my kids are present! Don't get me wrong, I have no problem paying my way but when a paying customer has been given an agreement, the establishment should honor it regardless of whether or not a new employee feels indifferent. Whats next, make me pay more for the room they've allowed me to stay in just because of a new employee(s) mood that day? Maybe I'm just old fashioned and think naively. I wonder what the people at corporate feel about this? Maybe they don't care and this property gets sold for pennies on the dollar and gets bull dozed to the ground. Maybe My taking the time to write this makes a difference. Either way, I hope I have helped others who may consider the Budget Lodge off the I-17 as a place to rest their head during travels.
- Also Known As:
- Budget Lodge Of Phoenix Hotel Phoenix
- Budget Hotel Phoenix
- Budget Motel Phoenix