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“Loved Hotel. Kid Friendly”

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Pointe Hilton Squaw Peak Resort
Ranked #45 of 174 Hotels in Phoenix
OK
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Loved Hotel. Kid Friendly”
Reviewed January 3, 2007

Loved hotel. Went there for the Fiesta Bowl not knowing what to expect on property love this place. great water park and restaurants

Stayed December 2006
Helpful?
4 Thank bbenes25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Greenville, Texas, USA
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed December 24, 2006

I stayed at the Hilton Squaw Peak around Christmans, 2006. I found the hotel to be a great value at around $65.00 per night. The lodging consists of two four story towers designated as north and south, and a large number of two story "casitas". My accomodations consisted of a two room suite in the south tower. It appears the two tower buildings are at least 30 years old and are in need of some cosmetic touch ups on the exterior. Signs of aging are apparent on parts of the stucco and tile roofing. However, the fourth floor suite I was assigned had been recently updated and was quite acceptable for the price. The bed was fantastic, very comfortable, and although the bedroom and bathroom was small, it was cozy and the balcony afforded a nice view of the nearby mountains. (Keep in mind all suites do not offer a view of the mountains).

I ate three times at the "Hole in the Wall", and found it to be great. The food was excellent and priced reasonably for a Hilton. This is not your fancy food, but offerings such as Country fried steak for dinner ($13.50), and barbeque brisket sandwich at lunch ($9.25), were delicious and the portions were huge. My server, "Belle Starr", offered exceptional service, was extremely friendly and remembered my name each time I dined there. She was typical of the great service I encountered at the hotel.

The true centerpiece of this resort is not the accomodations or the restaurants, but the huge water park located on site. It is sprawling and very impressive and would be a dream come true for kids of all ages. Even in December, when the daytime temperatures were in the 50's, I saw kids in the water.

Another plus is the close proximity of the Hilton Squaw Peak to the Phoenix Mountain Preserve, a quick 3 mile drive to the east. The preserve offers ample opportunity for hiking and getting close to nature and the hike to the top of squaw peak offers breathtaking views of the valley below.

In closing, I found the Hilton Squaw Peak resort a great value for the price I paid, but keep in mind if you are looking for a brand new property, you will be disappointed.

  • Liked — The great bed
  • Disliked — The room was small
  • Tips/Secrets — Book on Hotwire, Priceline etc. for a better price than the hotel website.
  • Stayed December 2006, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
16 Thank capman100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
71 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed November 30, 2006

We stayed for a week in july 2006. July is very hot in Arizona, so we really enjoyed the pool complex and appreciated the possibilty that the kids could have a late night dip in the hotel pool. Friendly staff and lots of oppurtunities for sport and s.o. We tried golf and tennis but retreated to the pools - it was way to hot in july.
But the hotel and staff was excellent!

Tonnesen family, Copenhagen, Denmark

  • Liked — Pool complex
  • Tips/Secrets — Take one the options for free acces to pools and gym when you book
  • Stayed July 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Thodin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
103 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 515 helpful votes
Reviewed November 24, 2006

We stayed at this property over Thanksgiving and had a wonderful time.

This is probably NOT the place for couples to retreat to, despite all the amenities that will appeal to couples getting away for a weekend. This is a place for families and their kids. My four-year-old had a ball with his cousins on the Lazy River, which was an excellent experience and really was as much fun as the pictures appear. He also enjoyed the waterslide and the mini-golf. And can't say enough about the "Hole In the Wall" restaurant which has been favorably reviewed on here. No bargains pricewise for the food but everything our family ate was tasty. We also enjoyed the outdoor fire and introducing our son to "S'Mores."

What won me over with this place is that they didn't nickle and dime guests. They didn't charge extra for mini-golf. They didn't even mention any sort of extra charge when 3 cousins and their mom and dad showed up to use the pool. There wasn't a separate "resort fee." And they didn't charge for parking.

Couples won't be disappointed by this resort but I don't want to hear people complaining about the large number of kids in the pools and hot tubs!

Enjoy your stay here. Next time we're in the Phoenix area this place will be high on our list to return to!

  • Liked — Pool and hot tubs
  • Disliked — No staff to be seen (apart from pool area) over Thanksgiving...
  • Tips/Secrets — Get the 10% off restaurant coupons at the concierege desk
  • Stayed November 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Service
    • Business service (e.g., internet access)
Helpful?
21 Thank Frqflier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 24, 2006

We had a week long stay this past Thanksgiving week and let me say never again!
The place is run by a bunch of teenagers especially at night, who know nothing of customer service. The security staff think they are local law enforcement even though they are not older than 18.
Upon checkout I noticed a charge for a phone call totalling $84.00 which I never made nor was I in the room to make.
The call was to an international 800 number so I can only assume this was either a scam or the maid trying to make a call, unless they just let anyone charge a call to my room.
Too bad Hilton does not spend more time on teaching their employees customer service, this place could be something!

  • Stayed November 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank vbdonato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver,WA
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 8, 2006

We used HHonors points for a stay at the Squaw Peak in October, and got a Gold upgrade to a casita, which was quite spacious. The casitas are in an excellent location close to the River Ranch, Hole in the Wall restaurant, and fitness center.

The beds were new and quite comfortable. I had read that the casitas are scheduled for a remodel shortly ... currently the unit itself is a little dated. However, this didn't detract from the overall experience and the extra room (including downstairs powder bath and kitchen) is great, especially with kids.

We had an excellent experience at the Hole in the Wall, eating there 3 days for breakfast and once for dinner. The service and food were both excellent. The setting is great, overlooking the main pool and waterfall. At night, they have a gas outdoor firepit for roasting marshmellows or enjoying the desert evenings. They serve warm "fry bread" with meals, which I can only describe as tasting like a light, flat doughnut ... excellent and unique.

The pools were great and very relaxing. Not super crowded this time of year. The poolside bar had a great selection of snack/lunch items and drinks.

Overall, great experience and would like to return.

  • Stayed October 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Lewisville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, OH
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 3, 2006

We stayed at Squaw Peak for our first year anniversary in mid-October. We were in the South Tower and asked for a recenty remodeled room, and were very impressed with the decor/furniture. The water park was awesome and we were often in the lazy river, playing basketball and beach volleyball in the pool, playing putt putt, or enjoying the jacuzzi. We ate at the Lantana Grill and enjoyed the food and also the free pool table they have on their outdoor patio by the fireplace. There were only two negatives we found: We got a dozen donuts for breakfast and the following morning they were covered with ants. We called the front desk to come spray and weren't very impressed with their service. Contrary to the other reviews, we also didn't have a good experience with the "Hole in the Wall" restaurant. The first breakfast we had there was cold so we got our meal free. We decided to try it again a second time and ended up leaving after not getting any service after about 10 minutes. Overall we were very impressed with this resort and would stay there again. I would also highly recommend during your stay to hike Summit Peak, and take a day tour to see Sedona and the Grand Canyon.

  • Liked — Waterpark
  • Disliked — Hotel service
  • Tips/Secrets — Hike Summit peak - Beautiful!!
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Zac/Shelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pointe Hilton Squaw Peak Resort

Property: Pointe Hilton Squaw Peak Resort
Address: 7677 North 16th Street, Phoenix, AZ 85020-4434
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Phoenix
#9 Spa Hotel in Phoenix
#15 Luxury Hotel in Phoenix
#42 Business Hotel in Phoenix
#49 Family Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pointe Hilton Squaw Peak Resort 4*
Number of rooms: 563
Official Description (provided by the hotel):
Nestled into the slopes of the Phoenix North Mountains with a Spanish-Mediterranean design, the Pointe Hilton Squaw Peak Resort offers one of the most unique Southwestern experiences in the country. Located on 27 acres, the property is bordered by 3,000 acres of scenic Sonoran desert in the adjacent mountain preserve and features 563 all-suite accommodations, including nearly 80 large casitas. The Pointe Hilton Squaw Peak Resort, known for its family-friendly experience, offers several outdoor activities and features the River Ranch with four acres of shimmering pools, cascading waterfalls, tennis and basketball courts and the Coyote Camp, the resort's lively kids' center. Additional highlights include unique dining experiences at Rico's American Grill and Hole-in-the-Wall, and luxurious services at its fitness centre and Tocasierra Spa and Salon. ... more   less 
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Also Known As:
Pointe Hilton Squaw Peak Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Squaw Peak Resort
Phoenix Hilton

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