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“Never again!”

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Pointe Hilton Squaw Peak Resort
Ranked #45 of 174 Hotels in Phoenix
California
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Never again!”
Reviewed November 24, 2006

We had a week long stay this past Thanksgiving week and let me say never again!
The place is run by a bunch of teenagers especially at night, who know nothing of customer service. The security staff think they are local law enforcement even though they are not older than 18.
Upon checkout I noticed a charge for a phone call totalling $84.00 which I never made nor was I in the room to make.
The call was to an international 800 number so I can only assume this was either a scam or the maid trying to make a call, unless they just let anyone charge a call to my room.
Too bad Hilton does not spend more time on teaching their employees customer service, this place could be something!

  • Stayed November 2006, traveled with family
    • Value
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    • Business service (e.g., internet access)
Helpful?
7 Thank vbdonato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Vancouver,WA
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 8, 2006

We used HHonors points for a stay at the Squaw Peak in October, and got a Gold upgrade to a casita, which was quite spacious. The casitas are in an excellent location close to the River Ranch, Hole in the Wall restaurant, and fitness center.

The beds were new and quite comfortable. I had read that the casitas are scheduled for a remodel shortly ... currently the unit itself is a little dated. However, this didn't detract from the overall experience and the extra room (including downstairs powder bath and kitchen) is great, especially with kids.

We had an excellent experience at the Hole in the Wall, eating there 3 days for breakfast and once for dinner. The service and food were both excellent. The setting is great, overlooking the main pool and waterfall. At night, they have a gas outdoor firepit for roasting marshmellows or enjoying the desert evenings. They serve warm "fry bread" with meals, which I can only describe as tasting like a light, flat doughnut ... excellent and unique.

The pools were great and very relaxing. Not super crowded this time of year. The poolside bar had a great selection of snack/lunch items and drinks.

Overall, great experience and would like to return.

  • Stayed October 2006
    • Value
    • Location
    • Check in / front desk
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Helpful?
9 Thank Lewisville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, OH
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 3, 2006

We stayed at Squaw Peak for our first year anniversary in mid-October. We were in the South Tower and asked for a recenty remodeled room, and were very impressed with the decor/furniture. The water park was awesome and we were often in the lazy river, playing basketball and beach volleyball in the pool, playing putt putt, or enjoying the jacuzzi. We ate at the Lantana Grill and enjoyed the food and also the free pool table they have on their outdoor patio by the fireplace. There were only two negatives we found: We got a dozen donuts for breakfast and the following morning they were covered with ants. We called the front desk to come spray and weren't very impressed with their service. Contrary to the other reviews, we also didn't have a good experience with the "Hole in the Wall" restaurant. The first breakfast we had there was cold so we got our meal free. We decided to try it again a second time and ended up leaving after not getting any service after about 10 minutes. Overall we were very impressed with this resort and would stay there again. I would also highly recommend during your stay to hike Summit Peak, and take a day tour to see Sedona and the Grand Canyon.

  • Liked — Waterpark
  • Disliked — Hotel service
  • Tips/Secrets — Hike Summit peak - Beautiful!!
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
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Helpful?
5 Thank Zac/Shelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b.c.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 1, 2006

We just spend a week at this resort as a "get away". We found all staff very helpful and friendly, from the time we arrived till the time we checked out. We had a room in one of the Casitas, our room was smaller than the average hotel room but was clean and comfortable, probly renovated 2 or 3 years ago. The bed was exceptionally comfortable which really helps. Food and service at both restaurants was exellent. A bit of renovation stll happening in one of the bigger hotel buildings but could not even notice it from anywhere on the rest of the grounds. Pools were great. Bar drinks at the pool bar very expensive.


If you have time, and a car, take a day to drive over to Sedona. It is about a two hour drive and well worth the time, awsome senery.

  • Liked — very attractive grounds
  • Disliked — expensive bar drinks
  • Tips/Secrets — ask for room in a casita
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank pointe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tinley Park, IL
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 17, 2006

At time of booking we were told the South Tower suites were being remodelled, we would be in the North Tower. We did get in the South Tower as they were completed when we arrived. We were shocked when we walked in our one bedroom suite, as everything was exactly the same as when we stayed here 3 years ago. The only difference was the Hilton beds (which were very comfortable) and the new tile on the bathroom floor. Our chair was ripped, old furniture, old carpeting, they even took out the refridgerators and left an empty hole. We did call maintenance and they managed to find an old one and had to sit on top of the sink - my sister never got hers.

You call this a remodel?! The bathroom sink is very small - no room for your toiletries and they put a large TV on one of the shelves so you have no room to put your stuff. They have 3 small drawers. The pool/lazy river though is wonderful. They have very pretty landscaping and clean grounds. Poor quality food at the pool bar - $9.25 for a small hamburger and bag of chips. Did not eat at the other restaurant. Even though we did get a reasonable rate for staying at the Squaw Peak, we would not stay here again due to the quality of the rooms. And, be careful with taking the elevators, they are so old and one was not working most of the time we were there.

Stayed September 2006
Helpful?
3 Thank CarBil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed October 15, 2006

We stayed here for the second time in September 2006, but only for 1 night (unfortunately).

We are Hilton Gold members and have stayed at many different Hilton's throughout the years both on business and vacation, and I can happily say this is the best we have ever stayed at.

This property is a resort with all services and amenities located onsite. The views of the surrounding mountains add to the beauty of the place. We didn't venture any further than the resort so can't comment on Pheonix as a tourist destination.

Upon arrival we were upgraded to a Casita room. These are basically on 2 floors with full kitchen, dining area and living room downstairs, and bedroom, bathroom and changing area upstairs. Some have private pools I believe. Each room comes with its own covered parking space.

These are probably some of the best rooms we have stayed in - big, comfortable, airy and with lots of amenties. No wireless internet access unfortunately.

The resort has plenty of pools and spas with a lazy river running through and around it. We had some great fun playing basketball in the pool area, followed by lounging on the lazy river with drinks. The river wasn't dirty at all while we were there.

We ate dinner and breakfast at the hole in the wall restaurant (I think that's what it was called) and it was excellent food and service.

Overall a fantastic short break, to recover from Vegas and the Grand Canyon. Only wish we could have stayed longer!

  • Liked — The lazy river, pool and rooms!
  • Disliked — Erm....
  • Tips/Secrets — Try and get a Casita if possible.
  • Stayed September 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank eaglesrest2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 7, 2006

We ended up choosing this resort thanks to the reviews on tripadvisor.com and were NOT disappointed! My girlfriend and I stayed in this fine resort for 4 days in early Oct. We found most of the reviews to be very true and accurate. Rather than sharing useless details about our stay, I will instead provide you with suggestions on how you can enjoy your stay to the fullest!. Hopefully these suggestions will make your trip as successful as ours. #1 - Request a remodeled room upon making your reservation. The remodeled rooms contain new everything! Our room was AWESOME! We checked out some rooms that had not yet been remodeled, at the same price, and were so thankful that we had made this request (thanks to other reviews on tripadvisor.com). #2 - Request a fridge upon checking in. This cost us nothing and proved so nice to have. #3 - Take advantage of the free shuttle system. Upon request, the bell desk granted us free shuttles to the Fashion mall and the Squaw Peak Summit. They were EXTREMELY courteous and very informative. Assuming you are at all adventurous and enjoy the outdoors, I cannot say enough good things about the Squaw Peak Summit climb. 1.5 miles, 1200 feet up, and so very very beautiful! The other climbers are VERY friendly and the view is to die for. Be sure to bring your camera and plenty of water! #4 - Eat at Hole In The Wall! The food is fantastic, VERY reasonable, and the service is professional and timely. We ate there each day. Dominic was our waiter and VERY friendly! #5 - Take advantage of the concierge. We knew very little about the area that we were in along with the attractions that were nearby. They are VERY helpful and will provide you with an array of attractions, availability, prices, recommendations, etc. #6 - Lastly - plan on making a trip to the Walgreens or any local grocery store on the first day. The water in the room is a complete rip off ($6 a bottle) and the drinks at the pool ($9 for a weak mixed drink) were about the only negatives that we could come up with. After the first day we stocked up on water and bought some liquor at the grocery store in order to make this trip more affordable and enjoyable. I would/have HIGHLY recommend this resort too all of my friends and family. I simply hope that you enjoy your trip just as much as we enjoyed ours!

  • Liked — Our room
  • Disliked — The beverage prices at the bar. I was prepared to drink much more if the prices were "reasonable"!
  • Tips/Secrets — read my review :)
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
10 Thank taadow77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pointe Hilton Squaw Peak Resort

Property: Pointe Hilton Squaw Peak Resort
Address: 7677 North 16th Street, Phoenix, AZ 85020-4434
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Phoenix
#9 Spa Hotel in Phoenix
#14 Luxury Hotel in Phoenix
#42 Business Hotel in Phoenix
#49 Family Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pointe Hilton Squaw Peak Resort 4*
Number of rooms: 563
Official Description (provided by the hotel):
Nestled into the slopes of the Phoenix North Mountains with a Spanish-Mediterranean design, the Pointe Hilton Squaw Peak Resort offers one of the most unique Southwestern experiences in the country. Located on 27 acres, the property is bordered by 3,000 acres of scenic Sonoran desert in the adjacent mountain preserve and features 563 all-suite accommodations, including nearly 80 large casitas. The Pointe Hilton Squaw Peak Resort, known for its family-friendly experience, offers several outdoor activities and features the River Ranch with four acres of shimmering pools, cascading waterfalls, tennis and basketball courts and the Coyote Camp, the resort's lively kids' center. Additional highlights include unique dining experiences at Rico's American Grill and Hole-in-the-Wall, and luxurious services at its fitness centre and Tocasierra Spa and Salon. ... more   less 
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Also Known As:
Pointe Hilton Squaw Peak Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Squaw Peak Resort
Phoenix Hilton

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