We had a week long stay this past Thanksgiving week and let me say never again!
The place is run by a bunch of teenagers especially at night, who know nothing of customer service. The security staff think they are local law enforcement even though they are not older than 18.
Upon checkout I noticed a charge for a phone call totalling $84.00 which I never made nor was I in the room to make.
The call was to an international 800 number so I can only assume this was either a scam or the maid trying to make a call, unless they just let anyone charge a call to my room.
Too bad Hilton does not spend more time on teaching their employees customer service, this place could be something!
- Official Description (provided by the hotel):
- Nestled into the slopes of the Phoenix North Mountains with a Spanish-Mediterranean design, the Pointe Hilton Squaw Peak Resort offers one of the most unique Southwestern experiences in the country. Located on 27 acres, the property is bordered by 3,000 acres of scenic Sonoran desert in the adjacent mountain preserve and features 563 all-suite accommodations, including nearly 80 large casitas. The Pointe Hilton Squaw Peak Resort, known for its family-friendly experience, offers several outdoor activities and features the River Ranch with four acres of shimmering pools, cascading waterfalls, tennis and basketball courts and the Coyote Camp, the resort's lively kids' center. Additional highlights include unique dining experiences at Rico's American Grill and Hole-in-the-Wall, and luxurious services at its fitness centre and Tocasierra Spa and Salon. ... more less
- Reservation Options:
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- Also Known As:
- Pointe Hilton Squaw Peak Hotel Phoenix
- Hilton Hotel Phoenix
- Hilton Phoenix
- Squaw Peak Resort
- Phoenix Hilton