We chose this hotel after reading the good reviews -yes the grounds are pretty but we were so dissapointed with our stay, especially as I had phoned for advice and recommendations on packages and accommodations.
ROOMS: We had a suite of sitting room with sofa sleeper and bedroom with 2 doubles. The first night we were in the south pointe block, very dated rooms with vanity at end of bed in main bedroom and only 4 small drawers for 5 peoples clothes for a week's stay!!!! The paint was flaking off the woodwork, the room smelled dirty even though it looked clean, and the bathroom was the most basic and I thought the smallest bathroom I have experienced in the USA. We had just spent all day driving so we just shut up and put up. Next morning we got transferred over to the north pointe block to an updated room on the ground floor which I had said was OK but the desk clerk failed to mention that there was a five foot screen blockwall enclosing our tiny patio because it adjoined the car park, the suite was tidier but the bathroom was even smaller than the first, a very short tub but slightly better shower head, thankfully the vanity had its own recess seperate to the bedroom and was pretty with granite countertop and nice fittings. You could only get out one side of the beds as I found out when I got up in the night and crashed into the wall and I am quite petite! There was more clothes storage though. Suites are better suited to a 4 people occupancy than 5, my teenage son was not amused that the maid had walked in 3 times by 8am, he was on the sofa sleeper and waiting to shower, he made sure he used the do not disturb sign after that. Registration told us that they were sorry we had been wrongly advised, we should have booked a casita.
FOOD: We were advised to take out the bounceback breakfast package at an extra $20 + tax a night and that kids breakfast was free, our kids ages were on the confirmation slip so reservations knew 2 of them were over the age 12 cut off for kids meals. Bounceback breakfast only costs $8-50 at the table so it is cheaper to pay or charge it at the table on a daily basis than to purchase vouchers in advance, kids breakfast is not included but it is only $4, but our breakfast bill was an extra $15-$20 daily on top of what I had been quoted, we got another I'm sorry, you were misinformed. Also check your restaurant bill, ours was wrong 3 days out of 4 and the bounceback breakfast options varied depending on your server despite being written clearly on the menu- we opted to skip breakfast after that as we couldn't face any more meals there or any more 'I'm sorry but you were misinformed' comments - the other restaurant was closed. The restrooms in the hole in the wall are labelled 'squatters' and 'standers' which I actually found offensive.
RIVER RANCH: The nightly rate only covers 4 people per suite, extra kids are $10 daily, another 'I'm sorry but you were misinformed' as I specifically asked if all resort fees were included for all 5 of us when I booked and was told - yes of course.
River ranch has a lazy river (it is actually the river that is lazy, it is so slow you have to paddle yourself in order to move). There is 1 flume type slide, a toddlers pool, 2 swimming pools and a very hot spa, which I liked once they cleaned it out but I was the only one in it, others dipped toes, said ouch and walked away as it was so hot. My 5 year old was kept amused for about the same amount of time as in a regular hotel pool, my older kids were not particularly impressed and actually didn't bother swimming everyday, I had booked the hotel specifically to treat the kids to better pool facilities after they had seen the pool area on the website, they had been looking forward to staying there too.
STAFF: Always friendly and courteous and very good at saying 'I am sorry you were misinformed'!! We pointed out our issues to the desk clerk when we checked out before our due departure date as the experience was ruining our vacation so much we checked into alternative accommodation, he refunded all unused bounceback vouchers and said 'Im sorry....... - you get the rest by now.
- Official Description (provided by the hotel):
- Nestled into the slopes of the Phoenix North Mountains with a Spanish-Mediterranean design, the Pointe Hilton Squaw Peak Resort offers one of the most unique Southwestern experiences in the country. Located on 27 acres, the property is bordered by 3,000 acres of scenic Sonoran desert in the adjacent mountain preserve and features 563 all-suite accommodations, including nearly 80 large casitas. The Pointe Hilton Squaw Peak Resort, known for its family-friendly experience, offers several outdoor activities and features the River Ranch with four acres of shimmering pools, cascading waterfalls, tennis and basketball courts and the Coyote Camp, the resort's lively kids' center. Additional highlights include unique dining experiences at Rico's American Grill and Hole-in-the-Wall, and luxurious services at its fitness centre and Tocasierra Spa and Salon. ... more less
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- Also Known As:
- Pointe Hilton Squaw Peak Hotel Phoenix
- Hilton Hotel Phoenix
- Hilton Phoenix
- Squaw Peak Resort
- Phoenix Hilton