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“A cool place in a hot location”

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Pointe Hilton Squaw Peak Resort
Ranked #43 of 174 Hotels in Phoenix
Reviewed June 21, 2005

Stayed here the last week in May while attending a conference. Although we had to wait over 3 hours to check-in, once in the room, we had a great experience. The room had a separate bedroom, living room, and separate areas for the bath/shower and sink. Doors for both areas made it possible to have more privacy. Room service was very good, housekeeping was excellent, and the recreational activities (pool, etc.,) were very enjoyable. My wife enjoyed her massage at the spa and we both liked the pools.

Food was generally good, but a bit pricey. The hotel was spread out and required a map to navigate. Good gift shop with some snack food available, free newspaper each morning, and the AC was wonderful during a time of record heat. The ice cream shop was also very good. We would stay here again.

  • Stayed: May 2005, traveled on business
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6  Thank MarylandHillbilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,386 - 3,392 of 3,575 reviews

A TripAdvisor Member
311
Reviewed June 21, 2005

Our family of five just returned from our fourth visit in two years. It's a great place for kids and the rooms are neat, clean and large. We were upgraded to a casita close to the water park this time and enjoyed it so much. It's a great, fun adventure for the price. We played tennis, miniature golf, went down the slide and swam all day. We liked the short walk to Aunt Chilita's each evening for their great chips and salsa and the fried ice cream. The health club is great, too. We worked out each day and used the steam room. The staff was excellent, friendly and attentive. They were packed on the weekend last year so we chose a weekday this year when the attendance is low. From here we've gone to the Fairmont Princess and had a perfect vacation at a great price for June or September when the temperatures are still bearable. We'll be back, hopefully, this fall.

  • Stayed: June 2005
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5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Cleveland, Ohio
216
Reviewed June 11, 2005

Hilton Squaw Peak has a great water park (River Ranch) for the kids. I even enjoyed the lazy river myself. There were plenty of floaties and balls to play volleyball. The pool staff and maid service were helpful and friendly. My only problem with the water park is that we had to walk across a parking lot where you could not see oncoming cars. We also had to walk past a shipping/receiving area where there was quite a bit of a traffic flow. Not too comforting with children. The casitas, however, are directly connected to the water park. The hotel suite was disappointing. We were on the ground level and it was very dark due to a 5 foot concrete wall surrounding the patio area. The hotel had a fully stocked bar, but the prices were outrageous. $6.00 for a 1/2 liter bottle of water!! $5.00 for a packet of necessities (i.e. toothbrush, travel size toothpaste, disposable razor). This struck me as being odd because most hotels provide these free of charge at the front desk. Glad we didn't forget anything. All in all it was a good time.

12  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2005

We had "suite" S109 with a couch, chair, wet bar and fridge filled with overpriced goodies as well as a large television in the sitting room The separate bedroom also had a television and sink. The toilet and shower/tub were in a separate room. Neither room was large, but they were fine for the two of us and the linens were a good quality - The towels were soft, absorbent and plentiful-and the rooms were fresh, clean and well maintained and just steps from a pool -and all for $89./night plus taxes. it was a special price for a class reunion, but it seemed like anyone could say they were there for the event and get the price. -It seems like you could check with the reservations department and find out what groups would be there at the time you wanted to stay and join the group in spirit and savings! The staff was helpful and got us information on restaurants and directions to get to them. The food at the bar-b-que restaurant was horrible - nearly inedible - but we found the El Paso Bar-B-Que in Glendale to be terrific, cheap and hugh portions - Have an ice cream soda at the Sugar Bowl on Scottsdale Blvd. and Indian School Rd.- a fifty year old ice cream shop that is still a treat! The Buffet brunch at the Camelback Inn was great - take a book, sit outside, spend the morning and eat as much as you like - they were very welcoming - The Biltmore is not to be missed - a great place to visit and a good place for breakfast - Or if you have the time and money the Wright Place is supposed to be great. THE BEST PLACE TO VISIT IN THE PHOENIX AREA IS PAOLO SOLERI'S ARCOSANTI - FIND IT ON THE INTERNET AND BE SURE TO VISIT - FACINATING.

  • Stayed: June 2005
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10  Thank Worldtraveler100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Indianapolis IN
15
Reviewed June 4, 2005

Being in Phoenix is treat enough, but we have absolutely loved our stays at this resort. The grounds are gorgeous and the feeling is luxurious. You can also get great deals.

We have stayed in the smaller room/suites twice and were thoroughly satisfied -- but this last time, we were upgraded to a casita at the lower price, even though we had reserved only a suite. We did stay four days, and were absolutely thrilled. We were in a quiet nook near a pool, and had an upper deck, dining area with hummingbirds, a kitchenette (no oven or cooktop but yes to microwave and fridge) living room with pullout sofa, two baths with luxurious robes and towels, and a huge bedroom with queen size beds. The price -- a little over $115 per night. I was flabbergasted.

We found the staff attentive and they went out of their way to pamper us.

As with some other reviews, I am not real fond of the restaurants onsite, although the poolside service at the resort is fun and attentive. We do highly recommend AuntChiladas, which is off grounds and has great ambiance and margaritas with unique chips and appetizers.

  • Stayed: May 2005
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5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Scarsdale, NY
15
Reviewed May 31, 2005

Our 10 day stay at a casita at the Pointe Hilton Squaw Peak Resort was fabulous - mostly due to the doting and efficient staff. The head of the desk staff is excellent, and she made sure that we were constantly pampered. The concierge staff was excellent, as was every other staff member that we encountered.

The rooms are comfortable, especially the beds with their lush down pillows and duvets. The place is well-equipped and kept clean and neat. The paint and furnishings, however, could use some updating.

The hotel has extensive and gorgeous grounds - with pools galore, a lazy "river," and a health club. We thoroughly enjoyed our stay at the Pointe Hilton Squaw Peak, and wouldn't hesitate to return.

  • Stayed: April 2005
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5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2005

While the facilities are acceptable, and in some cases great (water park), the desk staff could be judged somewhere between "incompetent" and "hostile". We "arranged" with a girl at the desk to provide a room key to our son who was arriving later in the day, and for whom we'd reserved an extra room. She smilingly assured us all would be taken care of. When we returned late in the afternoon, we discovered by phone that our son's room still was not ready and that he hadn't checked in. We suspected something amiss and so waited in line to talk with the smiling girl who'd promised everything would go so smoothly. She avoided talking to us - before our turn arrived, she signalled to a male desk clerk to take care of us, though at that point we'd given no signs of being upset. We simply wanted to know if our son had arrived. She obviously knew things had not proceeded according to plan and was afraid to face us.

We were directed - rather escorted - to speak to a male desk clerk who was already bristling, though nothing had yet been said. My wife asked if our son had arrived and was told "yes." "Was he given a key to our room?" "No, because he hadn't a picture ID!" "But he has his passport - he just flew in from Montreal," my wife said. "Lower your voice when you're speaking to me!" the man replied, though I didn't note anything extraordinary in her tone. His escapist reply might have been comical, were it not so rude. "But we arranged for him to be given a key..." my wife continued, nearly whispering, and glancing to her side at the (formerly) smiling girl who was now leaving the reception area to escape any possibility of becoming involved.

I was wondering what the man would say in regard to the passport - obviously our son could not fly in without an adequate picture ID.

"Don't point your hand at me!" the man instead replied, though all my wife was doing was resting her right hand (she was holding our car keys) on the countertop, while her left hand was still holding her purse.

That desk clerk could be termed a cretin, a loose cannon, an untrained or idiot "Faulty Towers like" clerk - whatever - but I have little inclination to ever return to that hotel just because of him and the "smiling girl" who apparently feared involvement because her colleague had probably intervened and refused my son a key.

The Pointe's grounds at Squaw Peak are extensive. We searched for our son for nearly an hour before we found him - our paths between the Hole in the Wall and Dantano restaurants and the pool, convention center and room nearly crossed several times, till finally we called for the Nth time on one of the hotel phones and received word he'd "checked in" What a joke! It was after 4:00 p.m. We also received a message on our room phone to that effect.

The following day, the idiot clerk graced with us a perky "good morning", etc., while the "smiling girl" avoided looking. I felt a strong inclination to answer his "good morning" with "Don't raise your voice at me!", but why escalate things with a moron.

They've got a great water park - and maybe it justifies dealing with idiots. I'll leave that matter to other guests to balance out. Some items in our room were non-functional (e.g. high-speed Internet), but I could easily have overlooked them - in fact, one can overlook a lot of small deficiencies, if only the staff is civil. All it took was a friendly attitude, an apology and display of some concern - none of which that idiot displayed.

  • Stayed: May 2005
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17  Thank Oskado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pointe Hilton Squaw Peak Resort

Address: 7677 North 16th Street, Phoenix, AZ 85020-4434
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Top resorts Hotel in Phoenix
#8 Spa Hotel in Phoenix
#13 Luxury Hotel in Phoenix
#39 Family Hotel in Phoenix
#42 Business Hotel in Phoenix
Price Range: $188 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pointe Hilton Squaw Peak Resort 4*
Number of rooms: 563
Official Description (provided by the hotel):
Nestled into the slopes of the Phoenix North Mountains with a Spanish-Mediterranean design, the Pointe Hilton Squaw Peak Resort offers one of the most unique Southwestern experiences in the country. Located on 27 acres, the property is bordered by 3,000 acres of scenic Sonoran desert in the adjacent mountain preserve and features 563 all-suite accommodations, including nearly 80 large casitas. The Pointe Hilton Squaw Peak Resort, known for its family-friendly experience, offers several outdoor activities and features the River Ranch with four acres of shimmering pools, cascading waterfalls, tennis and basketball courts and the Coyote Camp, the resort's lively kids' center. Additional highlights include unique dining experiences at Rico's American Grill and Hole-in-the-Wall, and luxurious services at its fitness centre and Tocasierra Spa and Salon. The Resort is also proud to announce the completion of - Rejuvenated Meeting Space and the New Agave Suites at North Pointe. ... more   less 
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Also Known As:
Pointe Hilton Squaw Peak Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Squaw Peak Resort
Phoenix Hilton

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