I really wanted to stay here. . . but was unable to. But I want to thank Charlotte and Sharon in the Customer Service Department for handling an issue with my cancellation.
I had to call the hotel a couple of times to get this resolved and everyone with whom I spoke was friendly, professional and extremely helpful Now I really, really want to stay here!!
If the customer service they provide in person is anywhere near what they provide via telephone I can imagine this is a wonderful, relaxing place where anyone would feel very pampered!
- Official Description (provided by the hotel):
- Nestled into the slopes of the Phoenix North Mountains with a Spanish-Mediterranean design, the Pointe Hilton Squaw Peak Resort offers one of the most unique Southwestern experiences in the country. Located on 27 acres, the property is bordered by 3,000 acres of scenic Sonoran desert in the adjacent mountain preserve and features 563 all-suite accommodations, including nearly 80 large casitas. The Pointe Hilton Squaw Peak Resort, known for its family-friendly experience, offers several outdoor activities and features the River Ranch with four acres of shimmering pools, cascading waterfalls, tennis and basketball courts and the Coyote Camp, the resort's lively kids' center. Additional highlights include unique dining experiences at Rico's American Grill and Hole-in-the-Wall, and luxurious services at its fitness centre and Tocasierra Spa and Salon. The Resort is also proud to announce the completion of - Rejuvenated Meeting Space and the New Agave Suites at North Pointe. ... more less
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- Also Known As:
- Pointe Hilton Squaw Peak Hotel Phoenix
- Hilton Hotel Phoenix
- Hilton Phoenix
- Squaw Peak Resort
- Phoenix Hilton