We booked our first stay at the Hilton Squaw Peak for Spring Break using HHonors points. Upon arriving to our room, I knew we wouldn't be staying long. The "suites" are very small, very dark, and very outdated. We spent the first day at the pool, which is large and nice enough in a low budget sort of way. Rico's restaurant is also very low budget in their decor--basic furniture to withstand the thousands of kids that climb on it every day. There was a long line for breakfast, and instead of taking names and creating some order to the situation, the host and manager were almost randomly seating people--very strange.
If you're looking for a resort that is very basic in rooms and service offering, this would be the place for you. It reminds me of an old family resort from the early 80's that just hasn't been updated with current amenities. Rooms are dark, weather-stripping on the doors is worn off, towels are like tissue paper, and the "River Ranch" theme needs to be retired. Just a low budget kind of place all around. I will say we didn't experience poor service from anyone, it's just the property that's below par.
Btw, we stayed an additional 2 nights since we were traveling in the Phoenix area and wouldn't be at the resort for a few days. After that, we kindly requested a refund of our unused Hilton points. Interestingly, the desk person agreed with our assessment of the property and couldn't have been more accommodating when we said we were leaving. We then happily headed to the JW Marriott Desert Ridge--where we had stayed before and knew was an incredible property with incredible service. Our vacation began once we arrived there!
- Official Description (provided by the hotel):
- Nestled into the slopes of the Phoenix North Mountains with a Spanish-Mediterranean design, the Pointe Hilton Squaw Peak Resort offers one of the most unique Southwestern experiences in the country. Located on 27 acres, the property is bordered by 3,000 acres of scenic Sonoran desert in the adjacent mountain preserve and features 563 all-suite accommodations, including nearly 80 large casitas. The Pointe Hilton Squaw Peak Resort, known for its family-friendly experience, offers several outdoor activities and features the River Ranch with four acres of shimmering pools, cascading waterfalls, tennis and basketball courts and the Coyote Camp, the resort's lively kids' center. Additional highlights include unique dining experiences at Rico's American Grill and Hole-in-the-Wall, and luxurious services at its fitness centre and Tocasierra Spa and Salon. The Resort is also proud to announce the completion of - Rejuvenated Meeting Space and the New Agave Suites at North Pointe. ... more less
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- Also Known As:
- Pointe Hilton Squaw Peak Hotel Phoenix
- Hilton Hotel Phoenix
- Hilton Phoenix
- Squaw Peak Resort
- Phoenix Hilton