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“Comfy Beds!”

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Pointe Hilton Squaw Peak Resort
Ranked #46 of 174 Hotels in Phoenix
So. Cal.
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Comfy Beds!”
Reviewed April 9, 2012

When you drive up to the resort it looks fancy, but don't let the big water fountain deceive you. The rooms are nice and clean, a big plus are the 2 awesome large tv's. The bathroom felt really clean and loved the over all decor of the room.

The elevator SUCKS!!! It would take FOREVER for it to come around (we would just take stairs). It is an older hotel but the cleanliness of the rooms makes it hide it's real age. Unfortunately I didn't get a chance to go to the water park area, but it seemed really busy, a lot of kids everywhere, so good for families I guess. We where only there overnight and it was a bit too loud for me.
It seemed far away from downtown, and nothing to do around there.

  • Stayed April 2012, traveled on business
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Helpful?
Thank Gris909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Snohomish, Washington
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 9, 2012 via mobile

Having a toddler and two teenagers, the Squaw Peak Point Hilton kept us all busy...the water park was a great retreat. Although the hotel does show its age, it is clean and well maintained. The restaurant Rico was a bit of a disappointment service was very slow . But the hotel enjoys a great location and offers something for all ages.

Stayed April 2012
Helpful?
1 Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 8, 2012

Our party of two adults and two kids (ages 8 and 10) stayed here for two days over spring break. After all the glowing reviews here, I probably had unrealistic expectations about this resort, but came away fairly disappointed, and can't really see coming back.

The property is pretty and fairly well maintained, although clearly some of the buildings are older. The rooms were reasonably well updated, and the high-end toiletries were a nice touch. The fitness center was excellent - I am usually disappointed with resort fitness centers and this one is one of the best I have seen. There is some confusing information about whether they charge for it or not - they told us we had free access as Hilton Honors members, but they didn't seem to be charging anyone.

The first source of disappointment was the waterpark - the main pool is much smaller than it appears in the photos on the website, and even with the other smaller pools, the pool areas are simply not big enough to accomodate the number of guests during peak periods - and forget about trying to get a chair if you are not waiting at the gates when the waterpark opens.
That being said, the kids still enjoyed the pools.

A second pool-related issue is that the waterpark closes at 8 PM, but the smaller courtyard pool is open until 11 PM. If you get a room overlooking this pool and do not want to hear people shrieking in the pool until 11 PM, I recommend asking for a different room. I wish we had.

The food situation is what put us over the edge of not wanting to return. A resort this size should have more restaurant options with a greater variety of choices than is available. The poolside options are fine - burgers, etc. The service poolside ranged from extremely helpful and attentive to barely acknowledging our presence when we went to the bar for drinks.

Sit down restuarants were terrible. Hole in The Wall, which they described as their signature restaurant offered more burgers and such, plus chili and barbeque options, which may have been reasonably tasty if they had been served hot.

There is another sit down restaurant on the property which sounded like it might have more high end / healthy options. After wandering around for 20 minutes trying to find it with the confusing signs, we discovered that it was closed on Sunday, leaving the only dinner options on property more burgers and barbeque, which we found unacceptable. Fortunately, the concierge steered us to the nearby Sierra Bonita restaurant, which was excellent.

Overall it's an OK place and not a bad choice for families, as long as you know what to expect.

Room Tip: Poolside rooms are LOUD
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  • Stayed April 2012, traveled with family
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Helpful?
3 Thank AJC66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somers, NY
Level 5 Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed April 7, 2012

This was a great spot for our spring break with our little 4yo. She absolutely loved the lazy river pool, and we enjoyed having a suite so that she could go off to sleep a bit earlier than we did. Other reviewers a correct to note that the place does seem to be a bit short on staff, but it is also quite a bit cheaper than some other resorts. The challenge of getting a chair by the pool was a downer. There are two restaurants, but they don't keep both open all the time. Sometimes this was a bit of a surprise (e.g. "available all day" room service was not really available all day). We found the Carol and Eric at the concierge desk to be outstanding, and Zakee (manager?) could not have been more welcoming. Manny at the bell station was a real gem.

Room Tip: Although we were very curious about the "Casitas" we stopped asking about an upgrade once...
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  • Stayed April 2012, traveled with family
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Helpful?
Thank Michael_Groarke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level 6 Contributor
132 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed April 7, 2012

The Scottsdale resorts were out of our price range. I am also brand loyal to Hilton/Hyatt/Marriott ....so a combination of factors led us here.

The positives: suites with extra room for kids including a comfy pull out sofa, a safe, and a mini fridge. Very clean. The Ranch where the main pool and slide and lazy river are: excellent with kids if you can find chairs. The hotel staff were very friendly and helpful all around. There is a small coffee and baked goods store inside the lobby which is handy (see below). Parking is free but can be hard to find a spot at night.

The negatives:
Its location is not ideal i.e. nothing around it.

The layout is sprawling with two larger buildings and a bunch of villas/townhouses. To get to the Ranch you have to trek across a parking. So depending on which building you are in, that could be an issue especially with small kids in tow.

The appearance of the buildings, from the old depressing yellow color to the exterior corridors: does not feel like a true resort. Maybe a personal preference, but it just did not look like what I would expect from a Hilton resort. The lobby was very plain vanilla and not very inviting. Overall, the place looked like a very upscale Holiday Inn but not a Hilton..

The first night, we asked for extra bath towels which after 90 minutes and three phone calls, we never got and gave up.

They charge for internet per device. Not an issue if you have a 3G type phone.. But charge for internet per device?? Really cheap...

Morning wake up was with unavoidable noise of other kids running around in the outside halls; gardeners' leaf blower machines; and large trucks (garbage? deliver?)

The main restaurant is in a detached building and about 100 yards from the main lobby, requiring walking thru a parking lot again. Not a big deal for us but would have been if the kids were smaller and it was hot or raining outside. Not a proper setup at all. As mentioned, there is nothing around the hotel so you have to either eat there or drive somewhere..

Overall, it was Ok for 2 nights especially with two kids and because of the water activities but really not on par with typical Marriott or HIlton or Hyatt resorts.. Does not deserve the AAA 4 diamond rating..

Room Tip: not facing parking or back street; near the Ranch complex
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  • Stayed April 2012, traveled with family
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Helpful?
Thank AHM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hardyville, ky
Level 5 Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 6, 2012

Have stayed here twice 9 years apart. Love the watermark for the family. Have never had a problem with a hilton.

  • Stayed July 2011, traveled with family
    • Value
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Helpful?
Thank Greg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 5, 2012

....of the King Studio rooms.

The King Studios are a bedroom of the casita that is blocked off when the whole casita is not booked. They do indeed have a king bed. Unfortunately, the bed takes up almost the whole room. You have about 4 feet of space on each side of the bed and at the foot of the bed.

And then there is a wall-mounted flat screen TV. However, if it was placed at the end of the bed like they are in most hotel rooms, you would smack into it getting up to use the bathroom in the dark as it protrudes from the wall. Instead, it is on one side of the bed. Great for those times you want to spoon your honey while catching Sportscenter!

A major portion of the tiny closet was being used to store an old and out-of-service mini-bar, the carpet was old, worn, and needed to be replaced, and the shower spit out large globs of water that could put your eye out if you are not cautious.

I’ll have to say the bathroom was spacious. It also had a great view of the neighbor’s patio. We first discovered this when we first walked into the room and a small boy was peering through to see who his new neighbors were. The next day we peeked out to see grown-ups sunbathing about 15 feet from our commode. What a great way to encourage people to meet and get to know their fellow vacationers!

There was also a mystery door in our studio. It appeared to lead onto the above mentioned patio, but it was locked from the other side. It turned out to be an interior stairwell directly into the downstairs of the casita in which another family was occupying. This was confirmed by the noises of children at play traveling up the stairwell, through the door, and into our studio.

Despite getting a steal of a deal (with tax over $200 per night), immediately upon arriving to our room we decided we would spend a few extra bucks in order to have room enough to bring our luggage in with us. However, the front desk unsympathetically told us they were sold out, but we could check back on Friday (it was Wednesday when we arrived) to see if something opened up.

I refrained from showering and using the bathroom without the shade down (maybe we would be moved to another room at our neighbors request?) and we instead checked out a few days early and went to another resort. When we left early, the front desk rep again was not too concerned about our experience. We requested that we be given some sort of break on our bill, and he reluctantly took off 30% off of one night. Nice, but hardly enough to make up for our disappointment and inconvenience.

All in all, the Hilton Resort experience was quite different from our expectations.

Chris O, Colorado

  • Stayed March 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Chris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pointe Hilton Squaw Peak Resort

Property: Pointe Hilton Squaw Peak Resort
Address: 7677 North 16th Street, Phoenix, AZ 85020-4434
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Phoenix
#9 Spa Hotel in Phoenix
#14 Luxury Hotel in Phoenix
#42 Business Hotel in Phoenix
#49 Family Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pointe Hilton Squaw Peak Resort 4*
Number of rooms: 563
Official Description (provided by the hotel):
Nestled into the slopes of the Phoenix North Mountains with a Spanish-Mediterranean design, the Pointe Hilton Squaw Peak Resort offers one of the most unique Southwestern experiences in the country. Located on 27 acres, the property is bordered by 3,000 acres of scenic Sonoran desert in the adjacent mountain preserve and features 563 all-suite accommodations, including nearly 80 large casitas. The Pointe Hilton Squaw Peak Resort, known for its family-friendly experience, offers several outdoor activities and features the River Ranch with four acres of shimmering pools, cascading waterfalls, tennis and basketball courts and the Coyote Camp, the resort's lively kids' center. Additional highlights include unique dining experiences at Rico's American Grill and Hole-in-the-Wall, and luxurious services at its fitness centre and Tocasierra Spa and Salon. ... more   less 
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Also Known As:
Pointe Hilton Squaw Peak Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Squaw Peak Resort
Phoenix Hilton

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