First, I would like to compliment the Royal Palms for their on site restaurant and wedding planning services. From where I stand, that is the only praise I can give. I was a guest at a wedding this past weekend, and to say that the reservation team was unprofessional, inconsistent and completely overwhelmed would be an understatement. I was incredibly disappointed, continually, by their over promise-under deliver form of service, but first allowing me to cancel a reservation with no penalty and then coming back, not to me, but to the bride and saying that it wasn't allowed, cause undue stress to everyone involved, and on top of that, not having a room ready for myself and another wedding guest until 5 minutes before the wedding started, after both that and late check-out was promised was really just reinforcement that they are not prepared for large events & parties. Hopefully the front of house service catches up to their restaurant and wedding planning services soon, otherwise I foresee many disappointed brides and guests.
- Official Description (provided by the hotel):
- A Manor of Taste, Royal Palms provides an engaging and unforgettable journey for all senses. Built in 1929, this enchanting Spanish Mediterranean mansion offers 119 artfully appointed casitas, estate rooms and villas. On every stroll through winding cobblestone pathways guests will discover romantic nooks, crackling fireplaces and splashing courtyard fountains. Intimate and tranquil, Alvadora Spa indulges the senses with natural beauty and the finest spa amenities. T. Cook's crafted, thoughtful and bold approach to food, complemented with The Mix Up bar's inventive mixology, is yet another reason to make Royal Palms a must-see destination. ... more less
- Reservation Options:
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- Also Known As:
- Royal Palms Hotel Phoenix
- Royal Palms Resort