This gem of the desert has lost its luster. This is the sixth summer in a row my boyfriend and I have spent a long weekend at the Royal Palms, and this year the entire weekend certain things just seemed "off". It started with the check-in process, the desk had mixed up our names so our reservation could not be found, a wedding party was trying to check in behind us, and anyone that has been to this resort knows the reception area is not very large, so it became quite crowded very quickly. It seemed things went downhill from there, we just did not have the same feeling from the resort as we have every year in the past. They have started charging a parking fee on top of the resort fee, the customer service is not as attentive as it once was. I have a feeling it has been taken over by a new management company who seems to be more about profit than customer service. This makes me very sad, as coming here is always something we look forward to every summer. The pool was not the pristine shimmering pool of the past, and the grounds themselves were not as well taken care of either. The twice-daily housekeeping did not happen. I hope the management decides to go back to the Royal Palms of the past otherwise this may be my last visit, unfortunately.
- Official Description (provided by the hotel):
- A Manor of Taste, Royal Palms provides an engaging and unforgettable journey for all senses. Built in 1929, this enchanting Spanish Mediterranean mansion offers 119 artfully appointed casitas, estate rooms and villas. On every stroll through winding cobblestone pathways guests will discover romantic nooks, crackling fireplaces and splashing courtyard fountains. Intimate and tranquil, Alvadora Spa indulges the senses with natural beauty and the finest spa amenities. T. Cook's crafted, thoughtful and bold approach to food, complemented with The Mix Up bar's inventive mixology, is yet another reason to make Royal Palms a must-see destination. ... more less
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- Also Known As:
- Royal Palms Hotel Phoenix
- Royal Palms Resort