We have been returning guests to the RP for the past 10 years - sadly this will be our last visit. In our view, the resorts' customer service focus has swung more towards catering for the corporate/weddding guests and in doing so has marginalised couples and stakeationers. We loved walking the beautiful grounds - however this trip; every time we took a detour to our suite, we seemed to"gatecrash" a photo shoot, corporate meetngreet or wedding party.
The pool from Fri onwards becomes a morass of "corps" who have checked out and are awaiting their plane back home; noisy bridal showers who dominate the pools' faciliites and bridezillas who "reserve" all sunbeds and spa appointments!.
Robin and her fledgling pool staff are doing a great job pool side - however the pool and cabana have exceeded their life expectancy, comfort, capacity and allure. The cabana is looking tired, dated and decidely scruffy. The 2 pock-holed "flaoaties"need to be dumped! It took several remarks to staff to ensure the ill located disabled hoist received a large blue cover!
We love the refurb of the bar area. Tyler, Charlie and the team of mixologists are making a good impact. We ate from the bar menu twice :- found the menusome what limited and lacking in options for the gluten intolerant.
MUCH hype has been given to the relaunch of T. COOK'S restaurant. In our view, had we have not been given a $50 voucher we would have been even more disappointed!
Yes, the ambience has changed : is brighter and has a modern edge to its rustic feel. The menu, we found to be limited, safe and lacking the wow factor. Beet salad app - tasteless tortillini/scallop entree ok no big deal, choc pate - EXCELLENT!
A suited MD wafted around and courted the larger "corp" party tables, yet paid litte and no attention to couples seated on the fringe of the restuarant. Even less to two men seated next to the servers door!
Similary Chef Mc Cabe made a fleeting front of house visit to a larger table - when we asked our server if we could briefly feedback our dining experience - we were told he was too busy to come out a second time! - The following dayWe did receive a half-hearted and ill timed apology accompanied by an unfulfilled "we'd like to make it up to you...." from Christain the suited MD - Too late Im afraind
I feel much work still needs to be done in this area if T Cooks IF it is to regain its crown of being one of AZ's top resturants - Missed a trick in not promoting the place/special menu during AZ food week, a late promo tweet isnt the way to go.
AS ever the boys at he valet parking were spot on;they rembered who we were, what our needs were and bent over backwards to help with shoppipng! Housekeeping was spoton, turndown staff are so kind and alaways have a smile
Our absence may not be noticed next year which saddens us - that was our main reason for retuning year after year - that personal touch - Sorry Mr Miller, youve lost 2 valued customers
- Official Description (provided by the hotel):
- A Manor of Taste, Royal Palms provides an engaging and unforgettable journey for all senses. Built in 1929, this enchanting Spanish Mediterranean mansion offers 119 artfully appointed casitas, estate rooms and villas. On every stroll through winding cobblestone pathways guests will discover romantic nooks, crackling fireplaces and splashing courtyard fountains. Intimate and tranquil, Alvadora Spa indulges the senses with natural beauty and the finest spa amenities. T. Cook's crafted, thoughtful and bold approach to food, complemented with The Mix Up bar's inventive mixology, is yet another reason to make Royal Palms a must-see destination. ... more less
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- Also Known As:
- Royal Palms Hotel Phoenix
- Royal Palms Resort