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“More than we expected”

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Residence Inn Phoenix
Ranked #74 of 174 Hotels in Phoenix
Citrus Heights
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“More than we expected”
Reviewed January 7, 2014

We missed our flight due to a computer problem on the plane at our place of origination. The airline was kind enough to comp us a room until the next flight the following day. We expected just that, a room. To our surprise it was the Residence Inn, Phoenix Airport. The shuttle service was timely and not far from the airport. The room was clean, large with a small kitchen and living area.
The staff and shuttle driver were very helpful. The driver recommended good places to eat nearby and even offered to take us there. There was a shopping center across the street that had a few Chinese restaurants and a grocery store. The free breakfast the next morning offered a good variety of hot a cold items along with a complimentary new paper.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Packers-forever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review, January 10, 2014
Hello, and thank you for taking the time to respond on Trip Advisor. I believe you were looking to review the Residence Inn Phoenix Airport location as we do not have a shuttle at this property. However on behalf of the Residence Inn, we thank you for staying and hope you chose the brand the next time you are in Phoenix!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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373 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
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English first
Panama City, Florida
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed January 7, 2014

Really, we loved our stay at the Residence Inn. The room was exceptionally nice. The front desk staff was exceptionally nice. And it wasn't too far from West Gate, where we attended the Fiesta Bowl and New Years Eve. My only issue was with the housekeeping staff. In the morning we had our "Do Not Disturb" sign on the door. But the housekeeping staff still called our room to see when we wanted our room cleaned. We told them later in the afternoon. No more than an hour or two later (with the Do Not Disturb sign still on the door), they knocked on our door and asked if we were ready yet. There is a reason the Do Not Disturb sign was on the door. Not everyone is on the same schedule, and we would like to get some sleep. Most hotels respect the Do Not Disturb sign. This one did not, as we were disturbed several times.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review, January 10, 2014
Hi, I really do apologize for the housekeeping issue that you experienced while at the hotel. I understand how important getting your rest is and we should have respected the do not disturb sign that was on your door. We have very good practices and procedures at this property so I will look into this and see why and how we dropped the ball on this day. We appreciate your review however and hope you choose to try us again the next time you come to Phoenix!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Grande, Oregon, United States
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 28, 2013 via mobile

Nice room and OK location. We should of booked hotel closer to where we needed to go. It was still worth it! Regardless we had a nice stay here and Manager Leah went above and beyond to take care of us. Thank you!

Stayed December 2013, traveled with family
Helpful?
Thank Kyle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review, January 2, 2014
Thank you for your review on Trip Advisor! We always appreciate reviews and really love the great ones! Leah is one of our most recent additions to the hotel management team and we could not be happier with her. I will be sure to mention your recognition of her at our next meeting! Thank you again for staying and hopefully you choose us the next time we are in Phoenix!
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Everett, WA
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 21, 2013

I spent a night at this hotel after a very late flight. The free shuttle arrived promptly after we called, and the check-in was prompt (even though it was 2am!) It has a great breakfast, very quiet rooms, and a warm fire. We reserved a 2 bedroom, and even through we arrived late (thanks Southwest!) our room was ready and waiting for us. The pool area is surrounded by the property buildings, so there is some privacy.

Room Tip: Choose a room opposite of the clubhouse. The property is on a busy road, but most of the rooms are...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bavenell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review, December 24, 2013
We want to thank you for your great response on trip advisor. We take pride in our hotel and hope you stay with us the next time you find yourself in Phoenix. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington beach, ca
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 29, 2013 via mobile

Came to Phx Az to visit in laws for thxgvng. Residence inn was best choice being how close to in laws it is. Service was great, rooms better than staying in a reg hotel bc of space and kitchen. Hot breakfast was always hot. Stay here if u have kids, need to be in area, or just want extra room to stretch with great service!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tigerfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review, December 4, 2013
Thank you so much for the kind words on Trip Advisor. We always appreciate the feedback and will be sure to share your kind words with my staff! We look forward to having you join us the next time you are in Phoenix. Take care!
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Orlando, Florida
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 27, 2013

I stayed at the property for 2 nights in November. The rooms are very spacious. The brand is catered towards extended stays and if I ever had to stay for a longer period, this hotel would be great. Full size kitchen appliances, nice living area and work space, a fireplace for ambiance and a great bed area. The décor is fresh and inviting. The whole room area feels like home.

The breakfast in the morning is perfect for travelers with plenty of options. They also offered a "dinner" while I was there, however I did not partake due to other obligations.

The only downfall of the property might be the location. While I didn't get stuck in any traffic, I did see some congestion on the highway right next to the property. It's an easy trip to the Airport, roughly 20 minutes.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 270Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review, December 4, 2013
Thank you for your review, we as a hotel always appreciate the feedback and really love the positive ones! We look forward to having you stay with us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 26, 2013

Ok let's do the positives the kitchen and bathroom areas have had a facelift which is very important to me anyway however that's it carpets looked ageing and the wall bed was falling apart with sharp corners.
This property is a mezzanine style residence I am not a fan of these, it dose not allow for much privacy but this one was even less private as most of the downstairs was open plan no doors separating the living and bedroom.
We had room 1224 and boy it was noisy located opposite a lower end Motel Chain we had car alarms going off most nights, as the air conditioning was very loud we where forced to sleep with the windows open allowing all the free way noise and other noises to lull us of to sleep or not as it was in this case.
Also the outlook of this room was unpleasant as it was facing a ROW (right of way) this unused strip between the 2 hotels was covered in litter. I know this is minor still gives you a grotty feel.

Reception staff pleasant but non effective I mentioned there was dog dropping on the lawn which we had to go passed every day thinking this would be dealt with ASAP but it was still there the next day so I felt obliged to take a few pics be it small droppings, still this is not a pleasant sight. The flowing more we also had dog chuck on the footpath YUK!
Also one of their guest was a chain smoker who felt it was her right to leave her ash try on the common area lamp see pic.
Be early for breakfast as it runs out by 8:30 there is not much left and you are lucky if it gets refilled but even so knowing that we arrived by 8 even then things had run out and they where slow to refill. Not the cleanest dining area I have seen.
I would not recommend this Residence should have looked around learnt our lesson however it was a convenient location for Ballooning ect. but I am sure there are others so look around.

Room Tip: Anything facing the Motel is very noisy had room 1224 not good.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Majak168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review, December 4, 2013
Thank you for your review on trip advisor. It seems we really dropped the ball during your stay. I do promise this is not typical of the hotel operation, and hopefully down the road you will give us another chance to show you we are better than your last experience. I will share some of the issues (minus the alley and adjoining hotel issues) with the staff so we can correct these immedately. Thank you again, take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Phoenix

Property: Residence Inn Phoenix
Address: 8242 N Black Canyon Hwy, Phoenix, AZ 85051-4836
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#32 Business Hotel in Phoenix
#45 Family Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Phoenix 3*
Number of rooms: 168
Reservation Options:
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Also Known As:
Residence Inn Phoenix Hotel Phoenix
Phoenix Residence Inn

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