I'll tell you up front, I never even made it inside the room -- although I was charged for my entire stay! and to wait 3-5 business days for my refund.
I requested a low floor room (no elevator here and I'm traveling with 4 children) and an early check-in. We showed up 1hr early.. couldn't meet the low floor room. Was told the room would be ready in 20 minutes. We said ok, got our keys and headed to the opposite side of the property where the room was located and unpacked the car and let the kids sit in the grass.
I did not even mention that I called the week prior to inquire if our early check-in and low floor requests would be a problem: "No, sir! We look forward to your visit!"
(and this wasn't a last second reservation.. this was 2.5 weeks in advance)
25 minutes later we made our way to the room... to be told it wasn't ready by one of the service staff.. I trekked back to the front desk where they told me the room had been ready for at least 10 minutes. I let them know the service staff thought otherwise. After much walkie-talkie chatter and clicking and clacking at the computer I was told it would be at least another 20 minutes until the room was ready.
I made another reservation on the spot, re-packed the car and drove the kids to the other location within those 20 minutes. The service and staff at Residence Inn Scottsdale North are farrrrrrrrrrr superior. And it looks to be in much better repair. The exterior definitely is. I'd venture to say the interior of the rooms are probably better here, but I never made into my room at the other property.
But I was still charged. and had to wait 3-5 business days to get my money back for my entire stay for a room I never set foot in.
Disappointing because we made that reservation based on it's central location! Oh well.
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- Also Known As:
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- Phoenix Residence Inn