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“Worst experience ever!”

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Howard Johnson Phoenix Airport/Downtown Area
Ranked #124 of 175 Hotels in Phoenix
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Worst experience ever!”
1 of 5 bubbles Reviewed January 25, 2013

upon arrival are room wasnt even ready as promised, it smells like death, the front door has a huge gap in it, theres stains on the carpet, the tv is out dated and dont get me started on the bathroom. As I was getting the kids ready for bed a huge cockaroach was crawling on the wall by the fridge ugh! These people will never get my money again and I have nothing nice to say about it either.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Monkeylover10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hojophoenix, Manager at Howard Johnson Phoenix Airport/Downtown Area, responded to this review, January 27, 2013
Our rooms are cleaned and aired out and freshened. All rooms assigned are ready and set for all our customers so that all feel comfortable during their stay with Howard Johnson. We also spray our rooms every month to avoid an bug infestations.
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417 reviews from our community

Traveler rating
    37
    77
    93
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    116
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Mexico City, Mexico
1 review
4 of 5 bubbles Reviewed January 6, 2013

it was a pleasure to be one more time at Phoenix, in this time, we spend 3 days more and we were at Howard Johnson airport-downtown, it really very near to the airport and downtown, the rooms were all right and very clean. the gentlemen on duty at the front desk, he was very efficient and friendly, we took the shutter bus to the airport so quickly and wthout cost. i give to him some post cards to send and I hope he will do it.
thanks for all.
we were so happy at this hotel.

Room Tip: when you need something special, talk to the manager
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carmona c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hojophoenix, General Manager at Howard Johnson Phoenix Airport/Downtown Area, responded to this review, January 10, 2013
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed November 15, 2012

I had a terrible time at this hotel. The description that I read online was not anything like the real thing. It was dirty and the front desk agent (Andy) was arrogant and not a pleasant person to deal with.
The pool area was dirty, ant infested and not well looked after. The grass in the pool area was not grass...it was closer to hay.
The room was very dirty with cigarette burns on the carpet and on the bathroom ledge. I would be accurate to say that this room was filthy and in need of a complete reno.
Air con, in the room, made so much noise that I could not hear the tv which was set at medium volume.
No newspaper (as advertised). I was told (by Andy) to read at the news via internet.
The continental breakfast that was offered was very poor and the coffee was very weak and unfit for consumption.
This Howard Johnson Hotel is the worst hotel I have experienced in my last 6 years of travel and I travel about 3 times per year. Sorry I can not report anything positive about this hotel.

Room Tip: I have no idea about a better room. I would suggest, go to a different hotel.
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jensong154943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hojophoenix, Manager at Howard Johnson Phoenix Airport/Downtown Area, responded to this review, November 17, 2012
In regards to this comment I would like to state that our pool area is weel kept and tended to every two days. Our rooms are kept in the highest quality we have no such damage to any of our rooms and every roomis inspected prior to use. also a/c units are not loud enough to produce any inconvienence to our guest. the newspaper comes to our hotel in a limited amount and it was suggested to guest as an option to read online news. The breakfast is always fresh and we do provide only quality items in the breakfast area.
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Travelers are raving about these Phoenix hotels

Huntertown, Indiana
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 14, 2012

We arrived in Phoenix at around midnight, took the shuttle to the motel, then found out they didn't have our reservation on file. Thankfully, the gentleman on duty put us up in one of the suites, not bad. He also gave the room to us for cheaper than we would have paid for our regular room. When we got our computer out and checked to see what happened, we found that we were charged for the reserved room and our current room. They were more than helpful but couldn't get the charges taken off. The next morning the owner was there, and he was able to make some phone calls and had the charges removed, while we were eating at the nicer than normal continental breakfast. I highly recommend staying here. It doesn't look like much, but a great place to stay.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OSUCraig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hojophoenix, Manager at Howard Johnson Phoenix Airport/Downtown Area, responded to this review, November 15, 2012
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Phoenix Airport/Downtown Area

Property: Howard Johnson Phoenix Airport/Downtown Area
Address: 4120 E van Buren St, Phoenix, AZ 85008-6912
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #124 of 175 Hotels in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Phoenix Airport/Downtown Area 2*
Number of rooms: 47
Official Description (provided by the hotel):
The Howard Johnson Airport Downtown offers free 24 hour shuttle service to and from Sky Harbor International Airport, free 24h. shuttle to from Airport. which is less than a mile away, and is located three miles from downtown Phoenix, Tempe and Scottsdale. For your pleasure, there is an outdoor pool with relaxing lounge area. Guests can enjoy a complimentary Deluxe Continental Breakfast from 4:00am until 9.00am. Our wonderful breakfast consists of "Make Your Own Waffles", 3 types of Kellogg Cereal, 2 types of Minute Maid Juices, fresh fruit, Maxwell House fresh coffee, & much more......The hotel Business Center has fax and copy capabilities as well as a computer and printer, and complimentary wireless high speed internet. The hotel offers ice and vending machines, free parking, free 1-800 calls. ... more   less 
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Also Known As:
Howard Johnson Airport Downtown Hotel Phoenix
Ramada Hotel Phoenix
Ramada Motel Phoenix

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