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“Stay away, Big rip-off” 1 of 5 bubbles
Review of Knights Inn Phoenix North

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Knights Inn Phoenix North
Ranked #141 of 173 Hotels in Phoenix
Tucson, Arizona, United States
1 review
“Stay away, Big rip-off”
1 of 5 bubbles Reviewed September 30, 2013

When I arrived 09-23-2013 and paid for the room for two nights I went to room #160 there was no Refrigarater or Microwave, I went back to front desk and complained, she told me they did away with all frig and microwaves so I want back started unpacking went to place my money in the safe and the safe would not work so I went back again to complain and she told me she could not do nothing untell the next day. I told her I needed the safe that was one thing I require when I stay at a hotel, she thru her hands in the air and said nothing could be done untell tomarrow. I told her to give me back my money and I would go someplace else. She informed me there was no refund that I had been there for an hour. I told her it haden't been an hour and that the time I was there I was running back and forth trying to get things to work and to give me back my money so she said she would only refund the second night and the deposit for the room but the first day she coulden't do anything about that there was a no refund police she pointed to on the wall which was facing away from me so I could not have seen it if I looked for it, I told her this was a theft of services when nothing would work she told me to come back the next day and talk to manager. T drove over 25 miles back the following day to talk to the manager which I never did see, she siad the manager told her no refund. When I got home I filed a report with the BBB.

  • Stayed September 2013, traveled solo
    • 3 of 5 bubbles
    • 3 of 5 bubbles
    • 2 of 5 bubbles
    • 3 of 5 bubbles
    • 1 of 5 bubbles
Thank Clifford B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
familyinn, Guest Relations Manager at Knights Inn Phoenix North, responded to this review, October 2, 2013
We would like to express our deepest regret for not being able to give you a pleasant experience to remember during your stay with us. It is our goal to show our guests that we are sincere in giving quality service that is why your feedback regarding the functionality of the safe as well as the encounter with the staff is most troubling to hear. We also apologize if the cancellation policy was not explained to you thoroughly. Please know that this matter will be meticulously evaluated so that it may be given its due correction. Thank you for sharing this experience to us, and giving us an opportunity to correct it in the best possible way. We hope to give you pleasant memories to remember, should you reconsider and visit us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
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Additional Information about Knights Inn Phoenix North

Property: Knights Inn Phoenix North
Address: 2735 W Sweetwater Ave, Phoenix, AZ 85029-1311
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #141 of 173 Hotels in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Knights Inn Phoenix North 1.5*
Number of rooms: 127
Official Description (provided by the hotel):
Guests can enjoy complimentary breakfast each morning, free wireless internet, an outdoor pool with cabanas, guest laundry service, USA today newspaper, pets are welcome. ... more   less 
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Also Known As:
Days Inn Phoenix Metro Hotel Phoenix
Motel Six Phoenix
Phoenix Motel Six
Phoenix Motel 6

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