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“Nice place; great weekend rate”

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Hyatt Regency Phoenix
Ranked #27 of 174 Hotels in Phoenix
Certificate of Excellence
GreenLeadersSilver level
Eagan, Minnesota
Level 6 Contributor
148 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Nice place; great weekend rate”
Reviewed September 3, 2007

We got a real cheap rate, as we were going to Arizona in August. We were in town to see the Diamondbacks, and the ballpark is in reasonable walking distance, even in the (dry) heat. The arena is also nearby.

The front desk was real helpful, and the doormen were helpful.

There is nothing as far as food after midnight at the hotel or anywhere close to the hotel, whcih can be a bummer. The pool was nice, though it is not for swimming.

  • Liked — Location; full service
  • Disliked — Food after midnight
  • Stayed August 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GFKelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Agana, Mariana Islands
Level 5 Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed June 24, 2007

One of the cheapest Hyatts around but still delivers the standard-average dose of cookie-cutter, chain appointments and service. The only thing really distinctive about the property is the revolving restaurant, which though pricey for Phoenix does offer nice views of the sprawling accidental metropolis. The main annoyances were the nit-picky charges for valet parking and internet access, $19 and $12 respectively, and the disingenous notes posted in the room about various exorbitant convenience charges and the chain's purported "concern for the environment" as a motivation for not washing towels and bedding. Note: Navigating Downtown Phoenix is challenging currently due to ubiquitous construction for the new light-rail lines.

  • Stayed June 2007, traveled on business
    • Value
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    • Business service (e.g., internet access)
Helpful?
5 Thank lat13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 18, 2007

This is the worst Hyatt Regency I have ever stayed at. The hotel rooms do not have the new "Hyatt Beds" and Egyptian towels. Our room looked like a throw back from the 80's. Bathroom was very small. Hotel needs renovation to get back to Regency standards.

Stayed June 2007
Helpful?
4 Thank 4ofakindLasVegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Desert, CA
Level 6 Contributor
131 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed June 10, 2007

We stayed for 2 nights June 8th and 9th. When we arrived about noon, we were able to immediately check in and our requests for high floor and connecting rooms were honored. The desk clerk and the valets were very nice and efficient. Parking was $15/day for self park or $19/day for valet. We chose valet since the garage was across the street and the hotel was sold out due to the many Keith Urban concert goers and Boston Red Sox fans (us included) visiting for the weekend series.

Beds were very comfortable, the air conditioning worked well and the plumbing was quiet. Bathroom was small, but the shower was good. Coffeemaker was in the bathroom and made one cup at a time directly into a paper cup. Maid service was early and performed adequately. It was very quiet at night on our floor.

We did not eat in the hotel, but we stopped at Networks Bar & Grill on the hotel property. Drinks there were on the expensive side and the staff did not look happy. There is a Hard Rock cafe down the street about 2 blocks. The pool area looked nice from the window, but we did not view it close up.

We would highly recommed this hotel for anyone attending games at Chase Field or shows at the US Airways Center, as they are only a 5-10 minute walk from the hotel.

  • Liked — Proximity to the stadium/concert arena
  • Disliked — Lack of shops/restaurants in the area
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
2 Thank Baileybasset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Level 5 Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed June 8, 2007

I was there with my partner for a covention. The rooms were simple and not something I expected from a Hyatt. The staff were not friendly and made a lot of mistakes.

At the end of our stay, we had to deal with a check out staff that pretended she knew everything and refused to help. We had to demand to see a manager.

The manager came out and help with the situation and solved all the issues. It seems like the staff need to go through customer service and operations training.

  • Stayed January 2007
    • Value
    • Location
    • Check in / front desk
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    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank JerryLG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio Rico, Arizona
Level 4 Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 2, 2007

We lucked out with Priceline and got this hotel for about half the cheapest Hyatt website price. Asked for a nonsmoking king on upper floor and got it! First room had so much "air freshener" sprayed in it that we couldn't handle it. Didn't even unpack. When I called the front desk, they were great and offerred to send a bellman up with the key to another room one floor higher which she thought might not be as perfumey. The second room was great. No perfumey deodorizer, just clean. They need to tell the maids to take it easy with that stuff. Some of us are allergic and those windows do not open! Anyway, after that we loved the room. Every time I called for something they were super nice and always asked what else we needed. Nice! We used the pool area and at first it was nice and quiet until two couples showed up with two 18packs of canned beer and I thought to myself, surely the Hyatt is not going to allow this. But, apparently they did. Kind of tacky letting people bring in giant cases of own beer into the pool area. Reminded me of a frat party or something. Just not what you would expect. Parking is expensive for Phoenix, $15.00 for 24 hours, but since it was the weekend, we lucked out and managed to find parking meters which are free weekends and didn't have to pay. Honestly, though, even if I had payed the Hyatt website price for this hotel, I would not have been dissapointed with the room. I just wish they could monitor the pool a little more. Those people were a little obnoxious. The front desk clerks deserve high praise for being very nice and very helpful... Would stay there again.

  • Liked — Great rooms, comfy and clean. Wonderful glass elevators. Very nice staff
  • Disliked — No one monitoring the pool area so that is stayed civilized and up to lux hotel standards
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank easterbread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sedona, AZ
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 31, 2007

This is my second stay at this Hyatt. It is located downtown, which is pretty dead, especially on weekends. BUT it is located within walking distance to Chase Field and US Airways Arena so it is the perfect location for attending sporting events. Parking is expensive, but free on the street after 5PM and on weekends. Summer rates can be very cheap. The revolving restaurant was closed (renovation?) while I was there. There are some eating places in the area. The only one that is really notable is Pizza Bianco which has a reputation and a long line to go with it. Most of the others are sports bars/grills/Mexican, etc. The room was fine and about what you would expect from Hyatt.

  • Liked — Close to ballpark
  • Disliked — Lack of area restaurants
  • Stayed May 2007, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank lepin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Phoenix

Property: Hyatt Regency Phoenix
Address: 122 N 2nd St, Phoenix, AZ 85004-2379
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Phoenix
#29 Business Hotel in Phoenix
#36 Family Hotel in Phoenix
#50 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Phoenix 3.5*
Number of rooms: 693
Official Description (provided by the hotel):
Situated in the center of this southwest cosmopolitan city, our downtown Phoenix hotel offers comfort and convenience. From spacious guestrooms to delicious dining to diverse city adventures, we invite you to stay and experience. Our hotel is only steps away from the Phoenix Convention giving you easy access to the best that Phoenix has to offer. ... more   less 
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Also Known As:
Hyatt Regency Phoenix Hotel Phoenix
Phoenix Hyatt Regency
Hyatt Phoenix

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