Because of the LOCATION I booked 3 nights at Hyatt. Originally I booked a $199/night -"Conventions Deal" (if I have to pay for the breakfast and internet it will end up for $241.97 + tax $29 = $270 +/night for a Conventional DEAL). Luckily, I modified my reservation after I found the AAA Business Plan for $174/night and it came with 2 free breakfast ($14.99/pp) and free internet ($12.99/day).
But for some reason the front desk checked me in with the ORIGNAL higher rate. So be careful at check in because they don't print out the register card and also they don't confirm the rate with you. Once you leave the front desk and it will take a 1/2 hour (at least) to fix the rate.
Front desk told me the hotel was recently remolded, but they left a very DIRTY pop corn ceiling. If you don't turn on more than 2 lights on, the room looks ok. Comfort bed without fitted sheet. No safe in the room, so I did not use the pool or gym. I don't feel comfortable to leave my jewelries and wallet in the room.
One of our colleagues' room did not get room service for 2 consecutive days, and they got twice unfriendly apology.
Breakfast is ok, and if you have "Gerri" - a big Latino lady to serve your table. She might ignore you, or provide with a very cold and unwelcome service. But she wills definitely bring you a bill, so you can "tip" her. The 3rd morning we got a different waitress; after she took our Breakfast coupons and politely said "you all set." without giving us the bill! I was so surprised that I did not get the bill, so I have to walk to her and tip/thank her.
When I got home I also noticed an extra surprise charged on my AMEX for $11.38. So I called their local # and they transferred me to their Accounting Dept. it rang for 15 minutes and no one answered. I e-mail them at firstname.lastname@example.org on Oct 27.09 and did get any answer as 11.03.09.
- Official Description (provided by the hotel):
- Situated in the center of this southwest cosmopolitan city, our downtown Phoenix hotel offers comfort and convenience. From spacious guestrooms to delicious dining to diverse city adventures, we invite you to stay and experience. Our hotel is only steps away from the Phoenix Convention giving you easy access to the best that Phoenix has to offer. ... more less
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- Also Known As:
- Hyatt Regency Phoenix Hotel Phoenix
- Phoenix Hyatt Regency
- Hyatt Phoenix