I stayed for two nights because of a business convention. Rooms were OK, beds were not very comfortable. Also, as another reviewer mentioned, the doors of the TV cabinet don't open all the way, which makes for strange TV viewing. The view from the elevators was beautiful. Pool seemed fine; I didn't have time to try it.
Ate at the cafe for breakfast one morning. Fruit was good, and everything had typical high hotel prices. The Networks bar had a very small food menu, but about eight pages of drink options. Service at both restaurants was good.
My biggest problem was with the front desk and security. I smelled cigarette smoke one night and called the front desk. They said they'd send up security. Twenty minutes later I called back, and they switched me to security. They told me that they had sent someone up, but didn't smell anything, and they couldn't interrupt the people next door and "accuse" them of smoking. I explained I had asthma, but all the guard did was apologize, and said he'd go up again. He never followed up though. Fortunately, the smoke diminished in the next ten minutes and with the fan on high, I could sleep. I did speak with the manager the next day, and he said he'd contact me after he followed up.
My company paid $180 per night for this. Maybe if I had gotten a Priceline bargain of $35 I'd be happier. Also, they charge $12 per day for wireless access, but don't mention that anywhere until you log on.
- Official Description (provided by the hotel):
- Experience the ultimate destination for business or pleasure in the city's dynamic downtown area. A towering 8-story atrium provides an inspiring atmosphere perfect for events of all types and sizes. ... more less
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- Also Known As:
- Hyatt Regency Phoenix Hotel Phoenix
- Phoenix Hyatt Regency
- Hyatt Phoenix