Upon checking into the Hyatt, the clerk assigned us Room 603. If you check the floor map, you will see that 6 rooms on each floor are located in the corners of the hotel, and these 6 rooms are half the size of other rooms on those floors, with a twelve inch window and a view of the brick wall comprising the other corner of the hotel. The hotel was nowhere near capacity, so I have no idea why they would put anyone in these rooms.
After checking in, we stopped at Networks for a quick bite and some drinks. The mojitos that they advertise as a special were awful, and I love mojitos. That could be because the service people all seemed to be drunk. One waitress tripped on a step and rolled around on the floor laughing. Our waiter kept bumping into our table, chair, and drinks. The pizza tasted like one of the microwave versions, and the four coconut shrimp for $10 were not worth the money. It was $50 down the toilet, and it convinced us not to have dinner at the Compass Room upstairs.
The next day, the front desk gave us a room on the 17th floor, at my request. The view was spectacular, but the room was very small, and missing the decorative touches (throw pillows, blanket, arm chair) of the first room. The only mirror was over the sink in the bathroom, which makes it very difficult for someone to get ready while their spouse is in the shower. There was no full length mirror.
That night, I was not feeling well, so against our better judgement, be ventured up to the Compass Room for a snack. My husband had the bisque, which was smokey and good. We had a couple of drinks and the trio custard, and they were fine. The decor left a lot to be desired, but I guess the view was meant to carry the restaurant. Unfortunately, we went back down to Networks for March Madness. I had a martini since it was 'Tini Tuesday and they were $2 off. When the bill came, the drink was not discounted. The bartender said the special was only for 4-6 and 11-2. The sign was right in front of us, and it said nothing of the sort. Instead of taking off the lousy two bucks, the bartender argued with my husband and was very rude.
This hotel soured us on both Hyatt and Phoenix. If it weren't for the lovely meals and service at Sens and Sam's Cafe, we would not return to Phoenix for another conference or convention. We had already booked a Hyatt in Bonita Spring, Florida for next week, but I am going to try to change that reservation.
- Official Description (provided by the hotel):
- Situated in the center of this southwest cosmopolitan city, our downtown Phoenix hotel offers comfort and convenience. From spacious guestrooms to delicious dining to diverse city adventures, we invite you to stay and experience. Our hotel is only steps away from the Phoenix Convention giving you easy access to the best that Phoenix has to offer. ... more less
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- Also Known As:
- Hyatt Regency Phoenix Hotel Phoenix
- Phoenix Hyatt Regency
- Hyatt Phoenix