My wife and I stayed here 8/10-8/13. This was our third stay at this hotel within the last three years. It's become sort of a tradition for us to stay here and see the Diamondbacks play a couple of games each summer. The first time we stayed, we almost didn't come back. The staff was rude, unhelpful and generally unpleasant. We returned last year and found that things were a little bit better. This year we were completely surprised. This hotel has the best customer service of any I've ever been in. Everyone is eager to help, polite and just generally nice. I was greated by name by several of the employees and asked how everything was going. Very, very impressive for a hotel of this size. Simply amazing customer service. I just can't say enough good things about it.
The only complaint is a fairly minor one. Is it really necessary to charge nearly $13 per day for internet access? It just seems a little unnecessary for a hotel of this quality. If it was free, I would rate the hotel as the best I've ever stayed in. Charging that amount just comes across like a way to nickel and dime the customers.
Other than that, I would highly reccomend this hotel. My compliments to the staff for a job well done.
- Official Description (provided by the hotel):
- Situated in the center of this southwest cosmopolitan city, our downtown Phoenix hotel offers comfort and convenience. From spacious guestrooms to delicious dining to diverse city adventures, we invite you to stay and experience. Our hotel is only steps away from the Phoenix Convention giving you easy access to the best that Phoenix has to offer. ... more less
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- Also Known As:
- Hyatt Regency Phoenix Hotel Phoenix
- Phoenix Hyatt Regency
- Hyatt Phoenix