I stayed at this hotel for a night in Dec 2009. Had a late check in, dropped luggage and wen to meet friends. Came back at 2:30 AM to notice the toilet flooded after flushing, and the bath tub was covered in some kind of black stuff. Ran to the phone to call the front desk to realise the phone was not working. While the toilet flooding , now seeped in to the room, put my jacket over my PJs ran downstairs to inform the front desk about flooding. They immediately put me in a another room, but so far not a single apology from Hilton after numerous customer reviews. Very unprofessional of Hilton to keep dirty bathrooms, not working phones and worst customer service.
- Official Description (provided by the hotel):
- Hilton Phoenix Airport is proud to announce its grand reopening after completing a major 6-month renovation. Book your stay today to experience our updated hotel, featuring elegantly appointed guest rooms, a relaxing and inviting lobby, upgraded restaurants and much more. ... more less
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- Also Known As:
- Hilton Phoenix Airport Hotel Phoenix
- Phoenix Hilton