This is my second stay, and there won't be a third. The breakfast is ok, but the dinner is dreadful. I paid $27.95 for a ribeye I order medium rare, only to have it arrive well done. I sent it back and it arrived well done again. The baked potato had the texture of something overdone in the microwave. A Denny's would have been far better. Not sure if the food is the reason 2 people in my party were ill (one is at the hospital now). Its unfortunate because there are no other dining options less than .4 mile away.
Internet service was unreliable. At one point, the entire hotel lost internet, and I spend 40 minutes with tech support, who couldn't resolve it. I inquired about that at the front desk, the staff thought was just my room, only to learn an hour later that it was a router problem for the entire hotel.
Most of the gym equipment is in disrepair. In fact, the hotel seems tired and not well kept up.
- Official Description (provided by the hotel):
- Hilton Phoenix Airport is proud to announce its grand reopening after completing a major 6-month renovation. Book your stay today to experience our updated hotel, featuring elegantly appointed guest rooms, a relaxing and inviting lobby, upgraded restaurants and much more. ... more less
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- Also Known As:
- Hilton Phoenix Airport Hotel Phoenix
- Phoenix Hilton