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“Never Again!”

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Hilton Phoenix Airport
Ranked #14 of 174 Hotels in Phoenix
Certificate of Excellence
Reviewed January 7, 2014

Hilton Diamond level members are no longer valued for their continued patronage. This once grand hotel has started pinching pennies at the expense of losing loyal customers. The outstanding staff and well groomed grounds are not at fault here. I strongly encourage management to reconsider their cost cutting measures.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Vernon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager04, General Manager at Hilton Phoenix Airport, responded to this reviewResponded January 9, 2014

Thank you for reaching out to us via TripAdvisor. Please know that your satisfaction as a valued HHonors member is of the utmost importance to us, and I am sorry to hear you were disappointed in your recent visit, and for the frustration you must be facing. We are dedicated to ensuring your continued satisfaction, and I welcome you to contact our offices directly so we may further discuss your experience and improve for future guests. Thank You.

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Reviews (1,455)
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1,019 - 1,025 of 1,455 reviews

Reviewed January 5, 2014

Hot spa was shut down on New Year's Eve, so was the executive lounge. Had to ring in the new year by ringing up a bar bill on food items that I thought I would have had a chance to consume in the Executive Lounge which I paid more money to book. In addition there was some freaky pedophile walking around the pool staring at my kids at 9 pm at night and no security on site that I could have talked to. Really freaked me out.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Fabian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager04, General Manager at Hilton Phoenix Airport, responded to this reviewResponded January 14, 2014

Thank you for reaching out to us via TripAdvisor. Please know that your family’s safety and satisfaction are of the utmost importance to us, and I truly apologize for the mismanagement of the situation, and for the frustration you faced with our lounge closure. We are dedicated to ensuring your satisfaction, and welcome you to contact us directly if you would like to discuss your experience further. Thank You.

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Reviewed January 4, 2014

This hotel is not what you think of when you think of a Hilton. It's old, in an awful location and the rooms are something you'd expect to see in a cheap motel. Sink and a/c were broken, no towels in the room, noisy from the airport and the hotel staff did not even bother to offer us another room. There are also no restaurants or stores nearby.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager04, General Manager at Hilton Phoenix Airport, responded to this reviewResponded January 9, 2014

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you were disappointed in the comfort and appointment of our property. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience and we hope you will return to stay with us the next time you are in town and let us know how we are doing.

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Reviewed January 2, 2014

We stayed after seeing reviews here and on hotels.com. All the reveiws were accuate! This is a great place to stay. Very close to all the places we wanted to see. Hotel staff was friendly and the room was clean. Bathroom kind of a tight squeeze but still worth the stay. Will stay here again!

  • Stayed: December 2013, traveled with family
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Thank andrea s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager04, General Manager at Hilton Phoenix Airport, responded to this reviewResponded January 13, 2014

Thank you for taking the time to share your feedback. We are so glad that you enjoyed your stay with us and hope to see you again very soon.

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Reviewed December 29, 2013

I flew in to Phoenix AZ. to pick up my grandchildren to fly back to Michigan to spend the holidays. While there I spent two nights at the Phoenix Hilton Airport Hotel. Excellent Hotel however, there is not very much to do during the winter months or, after the sun goes down except to eat, sleep and watch the games on television.

  • Stayed: December 2013, traveled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank Michael R. T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager04, General Manager at Hilton Phoenix Airport, responded to this reviewResponded January 16, 2014

Thank you for reviewing your stay with the Hilton Phoenix Airport. We appreciate you telling us about your positive experience at our property; and we are pleased that we could accommodate you during your time here in Phoenix. We hope that you are able to make it back to the area outside the winter months to enjoy what the great weather has to offer. We hope to see you again!

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Reviewed December 25, 2013

Great place to stay and very clean. The restaurant was clean and with great food and the bar was friendly and efficient also. The front desk was extremely helpful and informative. A nice place to stay.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Phillip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager04, General Manager at Hilton Phoenix Airport, responded to this reviewResponded January 10, 2014

Thank you for taking the time to share your feedback. We are so glad that you enjoyed your stay with us and hope to see you again very soon!

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Reviewed December 24, 2013

Staff was incredibly friendly and accommodating, especially sensitive to those of us who were in the hotel for the night due to flight cancellations. The staff made a really bad experience an enjoyable one. I will definitely look at this hotel as an option any time I am in Phoenix.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank ADS2525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager04, General Manager at Hilton Phoenix Airport, responded to this reviewResponded January 13, 2014

We are delighted that you stayed with us here at the Hilton Phoenix Airport. It is our primary goal to provide a wonderful stay for all of our guests and I am pleased to know that you found our property and service to be worth coming back to. We look forward to your next visit.!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phoenix Airport

Address: 2435 S 47th St, Phoenix, AZ 85034-6410
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Romantic Hotel in Phoenix
#47 Family Hotel in Phoenix
#47 Business Hotel in Phoenix
Price Range: $83 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Phoenix Airport 3.5*
Number of rooms: 259
Official Description (provided by the hotel):
Hilton Phoenix Airport is proud to announce its grand reopening after completing a major 6-month renovation. Book your stay today to experience our updated hotel, featuring elegantly appointed guest rooms, a relaxing and inviting lobby, upgraded restaurants and much more. ... more   less 
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Also Known As:
Hilton Phoenix Airport Hotel Phoenix
Phoenix Hilton

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