Stayed for one night. Waited 50 minutes for free shuttle which never arrived. We ended up paying for s taxi to the hotel.
Check in staff scruffy & unfriendly. We requested them to refund our cab fare which they agreed to. However this didn't happen & an unhelpful & rude manager called Kirsten declined to assist the following morning. There is clear lack of communication between the staff & their customer service towards their Hhonors members is poor.
Rooms fine - basic but clean
- Official Description (provided by the hotel):
- Hilton Phoenix Airport is proud to announce its grand reopening after completing a major 6-month renovation. Book your stay today to experience our updated hotel, featuring elegantly appointed guest rooms, a relaxing and inviting lobby, upgraded restaurants and much more. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Hotels.com, Priceline and Travelocity so you can book your Hilton Phoenix Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Phoenix Airport Hotel Phoenix
- Phoenix Hilton