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“Fantastic Service”

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Hampton Inn Phoenix-Midtown-Downtown Area
Ranked #9 of 174 Hotels in Phoenix
Certificate of Excellence
Draper, United States
1 review
“Fantastic Service”
Reviewed January 20, 2014

I was thoroughly impressed with the quality of service and the appearance of this hotel. I hosted an event during my stay and was pleasantly surprised about the staff continuously checking in with me to make sure everything was going well and that it looked nice. My room was also very nice and clean. I will definitely be staying at this location again in the future!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Chalese N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockzy, General Manager at Hampton Inn Phoenix-Midtown-Downtown Area, responded to this review, February 4, 2014
We want to thank you for your comments regarding the Hampton Inn Phoenix Midtown. We are very excited to read about your positive experiences regarding our hotel staff, location, cleanliness, your meeting room and our service. We are happy to hear about your stay with us and will be sure to share them with the team.

Again, we appreciate you taking the time to comment about our hotel. We hope we get the chance to serve you again in the near future.

Cordially,

Eric Mackler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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630 reviews from our community

Traveler rating
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See reviews for
161
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Orange Park, United States
1 review
Reviewed January 17, 2014

Great hotel to stay at. They had great service and were very friendly. The complementary breakfast served a wide variety of selections from hot to cold items to chose from. The cost was also well priced for the location and quality of hotel. The exercise room is small with a couple pieces of equipment. If to many guest want to exercise, you will have to wait.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jonathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockzy, General Manager at Hampton Inn Phoenix-Midtown-Downtown Area, responded to this review, February 4, 2014
We want to thank you for your comments regarding the Hampton Inn Phoenix Midtown. We are very excited to read about your positive experiences regarding our hotel staff, location, cleanliness and our service. We are happy to hear about your stay with us and will be sure to share them with the team.

Again, we appreciate you taking the time to comment about our hotel. We hope we get the chance to serve you again in the near future.

Cordially,

Eric Mackler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 15, 2014

Front desk graciously accommodated an early check-in. Very helpful in providing directions and suggestions for local restaurants. The room was very clean and the bed comfortable. Checkout was quick and convenient. Appreciated the bottled water and cookies. I had a 6:00 am check-in at the hospital. Unsolicited, a staff member insisted that my sister take along some eggs and juice, even though the hotel's breakfast wasn't yet set up. This was greatly appreciated since she didn't have another opportunity to eat until afternoon. Great customer service!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockzy, General Manager at Hampton Inn Phoenix-Midtown-Downtown Area, responded to this review, February 4, 2014
We want to thank you for your comments regarding the Hampton Inn Phoenix Midtown. We are very excited to read about your positive experiences regarding our hotel staff, location, cleanliness and our service. We are happy to hear about your stay with us and will be sure to share this with the team.

Again, we appreciate you taking the time to comment about our hotel. We hope we get the chance to serve you again in the near future.

Cordially,

Eric Mackler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, United States
1 review
Reviewed January 7, 2014

We arrived super late and didn't know what to expect. To our surprise, the room was very clean, and the bed was very comfortable. We enjoyed a great stay at this hotel, and would highly recommend this location. The rooms were clean, and the hotel staff were great. We look forward to returning soon.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockzy, General Manager at Hampton Inn Phoenix-Midtown-Downtown Area, responded to this review, February 4, 2014
We want to thank you for your comments regarding the Hampton Inn Phoenix Midtown. We are very excited to read about your positive experiences regarding our hotel staff, location, cleanliness and our service. We are happy to hear about your stay with us and will be sure to share them with the team.

Again, we appreciate you taking the time to comment about our hotel. We hope we get the chance to serve you again in the near future.

Cordially,

Eric Mackler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
Reviewed January 5, 2014

Excellent rooms, Hotel staff very friendly and hot breakfast was adequate. Would have liked a few more hot selections. The rooms are furnish with fairly new furniture, clean and fresh linen. The beds are really comfy. The complimentary coffee/tea all day was great even though Starbucks was just down the street. The pool/hot tub never get the sun unfortunately, located on the shady side of the building. Overall a great experience...Location was disappointing, near hospital area. We didn't have a car. Definitely not right downtown. LRT station only a 5 minutes walk away, but connecting buses are not frequent.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank June Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockzy, General Manager at Hampton Inn Phoenix-Midtown-Downtown Area, responded to this review, January 8, 2014
We want to thank you for your comments regarding the Hampton Inn Phoenix Midtown. We are very excited to read about your positive experiences regarding our hotel staff, cleanliness and our service. We are happy to hear about your stay with us and will be sure to share them with the team.

Again, we appreciate you taking the time to comment about our hotel. We hope we get the chance to serve you again in the near future.

Cordially,

Eric Mackler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taylor, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 3, 2014

Was a very comfortable stay. Kids had a great time in the pool. The room was very comfortable and it was very easy access to where we needed to be and near good restaurants. The beds were comfortable and good to sleep on.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Ronald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockzy, General Manager at Hampton Inn Phoenix-Midtown-Downtown Area, responded to this review, January 8, 2014
We want to thank you for your comments regarding the Hampton Inn Phoenix Midtown. We are very excited to read about your positive experiences regarding our hotel staff, location, cleanliness and our service. We are happy to hear about your stay with us and will be sure to share them with the team.

Again, we appreciate you taking the time to comment about our hotel. We hope we get the chance to serve you again in the near future.

Cordially,

Eric Mackler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, TX, United States
1 review
Reviewed December 31, 2013

Staff was exceptionally helpful.However, I had to read the book in the room to find out that a block away was a collection of restaurants like a food court. This should have been spelled out in clearer detail.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Charlotte W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rockzy, General Manager at Hampton Inn Phoenix-Midtown-Downtown Area, responded to this review, January 8, 2014
We want to thank you for your comments regarding the Hampton Inn Phoenix Midtown. We are very excited to read about your positive experiences regarding our hotel staff and our service. We do have a list of restaurants and menus available at the front desk for your convenience.

We are happy to hear about your stay with us and will be sure to share them with the team.

Again, we appreciate you taking the time to comment about our hotel. We hope we get the chance to serve you again in the near future.

Cordially,

Eric Mackler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Phoenix-Midtown-Downtown Area

Property: Hampton Inn Phoenix-Midtown-Downtown Area
Address: 160 W Catalina Dr, Phoenix, AZ 85013-4503
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Encanto
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Phoenix
#16 Business Hotel in Phoenix
#22 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Phoenix-Midtown-Downtown Area 2.5*
Number of rooms: 172
Official Description (provided by the hotel):
Situated just north of downtown, the Hampton Inn Phoenix-Midtown-Downtown Area hotel is next door to St. Joseph's Hospital and Barrow Neurological Medical Center. The Phoenix Convention Center is just three miles away and many restaurants and shops are within walking distance. The hotel is easily accessible via the Valley Metro Light Rail system, just steps from the hotel's front door and if you are arriving via car, parking is free. While enjoying your time in Phoenix, take advantage of the amenities available at our Hampton Inn & Suites hotel including spacious guest rooms, plush bedding, ergonomic work desks, 32" HDTV, coffeemaker, and free WiFi. Additional property amenities include free hot breakfast available daily, an outdoor pool, 24-hour fitness center, 24-hour business center, on-site convenience store, and meeting facilities. ... more   less 
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Also Known As:
Hampton Inn Phoenix Midtown (Downtown Area) Hotel Phoenix
Phoenix Hampton Inn

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