I stayed at this Embassy Suites because it was close to the office I was visiting. While the price was good, most of the hotel was pretty not worth it.
The rooms need updating and the bathroom sink is directly across from the bed, which is kind of odd.
One of my biggest complaints was the laziness of some of the staff. I got some snacks at the evening reception one night and after housekeeping cleaned my room the following day, they placed the plate outside my door on the ground. It then remained there until sometime overnight the following night! This happened two nights in a row. Frankly, I would prefer you leave the dish in the sink where I placed it instead of outside where I or someone else could accidentally step on it.
And one morning some type of fan was just outside my door as well and it also just sat there on the walkway until late that night.
They also had a water outage overnight, which didn't affect me, but I would have preferred that Hilton show this on their website at the time of booking, or when I checked in, instead of getting a flyer under my door at 8pm!
Staff at breakfast were incredibly nice and the pool looked nice though I didn't use it. The gym is brand new - quite a contrast to the rest of the hotel!
- Official Description (provided by the hotel):
- Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
- Phoenix Embassy Suites