My family joined me on a business trip to Phoenix so we could tour around and take in the Grand Canyon. We arrived Saturday afternoon and after checking into a third floor room, we immediately set out on a tour. We arrived back at the hotel late Saturday evening to wake up Sunday morning to set out for the Grand Canyon tour. As I was getting ready, I noticed something under the living room end table. Looking closer, it was dog poop and NO, we didn’t have a dog with us. After a couple of calls to the front desk, they sent someone to clean it up.
Coming back from the Grand Canyon, there was a note under our door. The note read that the pool was going to closed for the rest of the week. The note also read that “If you have further questions or would like to relocate to another property, please contact a guest service agent”. I approached the night manager and asked him to relocate me to another property. His response was that it wasn’t his responsibility to find me another hotel. After much conversation, he ended up giving me the phone number to the Embassy Suites Phoenix North. Since I would be at work the next morning, the night manager did say that they would assist my wife and kids in getting our luggage to the Phoenix North via the hotel bus.
The next morning I talked to the manager about moving our luggage. His response was that they were not going to move our luggage since it was outside of their three-mile driving limit. Needless to say, this impacted my Monday morning business meeting. By the way, the morning manager said that they allow pets on the first two floors.
- Official Description (provided by the hotel):
- Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more less
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- Also Known As:
- Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
- Phoenix Embassy Suites