We had stayed at a wonderful Embassy Suites in Covington Ky two weeks prior to staying at this one. Our first clue about this hotel is the neighborhood. It is dangerous and we had to deal with many questionable people at the convenience store down the road.
When we checked in at 10:00 pm the clerk only had three rooms left for us: A room facing a very busy street , a handicapped room, or a smoking room. Fortunately I prevailed upon the clerk ( perhaps because I was Hilton Honors) to give us a " better room". The "better room" was a dingy motel-style room which was musty and freezing. A sign informs guests that they cannot turn down the AC -- however they are welcome to borrow a space heater if they are cold.
There were bugs in the bathroom, wallpaper was peeling, and the room was filthy.
The woman serving the cooked to order breakfast was surly.
- Official Description (provided by the hotel):
- Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more less
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- Also Known As:
- Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
- Phoenix Embassy Suites