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“Kind and helpful staff” 4 of 5 bubbles
Review of Embassy Suites by Hilton Phoenix Airport

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Embassy Suites by Hilton Phoenix Airport
Ranked #79 of 173 Hotels in Phoenix
Bellingham, United States
1 review
“Kind and helpful staff”
4 of 5 bubbles Reviewed April 8, 2014

We had to stay overnight in phoenix due to a "distress" issue with Alaska Airlines. Embassy was quick to pick us up and very accommodating. The shuttle ran 24hr (which is rare for hotels) so we were able to take the shuttle at 4am back to the airport. The kind and knowledgeable staff was the best part of the hotel! Embassy staff gave us a soft place to land after our troubles at the airport.

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank April B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, April 15, 2014
Thank you for taking a moment to share your experience. I am happy to hear that your stay was pleasant, and that our staff was helpful with accommodating due to challenges with your flight . We look forward to welcoming you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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972 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (115)
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English first
walnut creek, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed April 8, 2014

room too small, old furniture, toilet fixture too old, sink too low, brick wall dirty and dusty, the room is higher than the hallway. poor maintenance. Avoid this hotel. Not worth $200/night. False advertisement in the website.

  • Stayed April 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Benito L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, April 15, 2014
Benito,

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unsatisfied with your stay. We will take your comments under consideration as we work to improve our hotels cleanliness and room features. We hope you will consider staying with us again in the future.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Phoenix hotels

chaska, United States
1 review
4 of 5 bubbles Reviewed April 7, 2014

great staff and service in all areas ... rooms need update. the cook to order breakfast was wonderful and the evening reception was a great time,,the pool chairs were the most comfortable I have ever used...however the rooms are old

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Joyce K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, April 15, 2014
Thank you for taking a moment to share your experience. I am happy to hear that your stay was enjoyable, and that our breakfast and manger reception was wonderful. Also, thank you for the feedback on our new pool furniture. We look forward to welcoming you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed April 5, 2014 via mobile

Just stayed here on a layover night on the way to Mexico. Location is great for that reason, but have to say it ranks towards the lower of all our Embassy Suites stays. Room is small, pull out was terrible, and bathroom was accessed only from bedroom (why do they do that?). Was on hold literally for 15 minutes in a continuous ringing and voice mail loop trying to arrange the shuttle pickup. Later, when we needed an extra blanket---again no answer, and we could look down and see the front desk clerk chatting with the maintenance staff member so we walked down and it was clear it was not a business conversation. On the bright side, the following morning Latanya was awesome helping get boarding passes when the business center computers weren't working.

Stayed April 2014, traveled with family
Helpful?
Thank travlinfamilyof6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, April 16, 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, United States
1 review
5 of 5 bubbles Reviewed April 1, 2014

Was coming for a short business trip and the hotel exceeded all my expectations. Breakfast was great, rooms were very clean. Staff were very friendly from the start to the end. Parking was easy, I believe they also had a security in parking lot. Restaurant next to hotel was great.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Don R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, April 16, 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the rooms were very clean and enjoy our wonderful breakfast. We look forward to welcoming you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed April 1, 2014

This Embassy property seemed to be squeezed into it's location, but it was spacious once you get inside. The lobby was clean and the desk clerk was very friendly. Check in was quick and parking plentiful, but if you come back late at night you may have to walk a little bit. The room was clean and we slept well in the beds.

There is a $5.00/day parking fee, I'm guessing at this location parking is a premium as it's close to everything.

The Airport is a little more than 4 miles away. There are buses running nearby is you want/need to take public transportation. They have a shuttle to the airport if you need to be picked up. With "airport" part of the hotel name you would expect that.

As you pass the lobby and head to the elevators you will see a pool/hot tub in the center of the hotel. Most of the Embassy hotels I've stayed in have a large expansive enclosed center area-this one was open with palm trees and lounge chairs by the poolside. That was a nice surprise. They had a restaurant on the top floor-can't give any review on that as we didn't get a chance to try it out.

Breakfast complimentary was served not far from the pool area. And it was the normal very Embassy cook to order breakfast. As usual This Embassy didn't disappoint.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank iseektoknow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael M, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, April 16, 2014
Thank you for taking a moment to share your experience. I am happy to hear you enjoy your stay with us and was able to utilize the amenities, service that we have to offer. I will also let our staff know the positive feedback that you share with us. We look forward to welcoming you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centennial, Colorado
Level Contributor
89 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed March 31, 2014

After working all day this was a nice hotel to come back to. The pool area is almost like a resort with cushions on the chairs and palm trees swaying in the breeze. The room was clean, the staff friendly and I did not hear any noise once I was in my room. Old hotel but well maintained. Location was the only issue as it felt (and I may be wrong) as if the neighborhood was a little "rough".

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review, May 24, 2014
Thank you for your feedback. I am happy to hear that you have enjoyed your stay with us and were able to enjoy our amenities as well. We hope to see you again in the future when your travels bring you back this way.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Phoenix Airport

Property: Embassy Suites by Hilton Phoenix Airport
Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #79 of 173 Hotels in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Official Description (provided by the hotel):
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites

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