Stayed here a few nights recently for a business meeting at the hotel. I'm not sure even where to begin explaining how disappointed I was with this hotel. First off, I will say I was extremely happy with the staff of the hotel, so I will start with the good and start there. People working the front counter were friendly and helpful. The hotel offers a shuttle service that we used several times to/from the airport and to dinner one evening. The bartender working at the hotel restaurant was awesome during the Manager's Reception every night. He was dropping off a new drink for you right as you were finishing up one. The chef preparing breakfast in the morning was also very nice and quick with the order.
Now for the hotel...the hotel is located about 10 minutes from the airport and that is obviously the best quality of it. It's not exactly located in a nice area of town...I wouldn't feel safe walking down the street after dark. Running behind the hotel is a filthy storm water canal. My room also had a dumpster located below it so I was kindly woken up around 5am by a garbage truck. The guy kept banging the dumpster up and down and it was extremely loud. The only restaurants right near the hotel are a Carl Jr.'s and a diner called Jerry's.
The hotel is old and from what I could see in my room, must have gone through a remodel at some point. The HVAC system is a joke. The thermostat is very old and turning the system on yields three speeds (low, med., high). I ran mine on low and it was very loud. When I first got to my room it was set on 60 degrees, which felt cold when it was only in the mid 50's outside. Took me awhile to figure out how to run the system and finally I just wound up setting it on 80 as that was the only way I could get the room to warm up. Noticed the air register in the bedroom area was extremely dirty (see picture). I'd hate to see what the duct work looks like inside!
More disgusting was inside of the water reservoir (see picture) on the in-room coffee maker. I was in the process of making coffee and noticed the coffee maker already had water in it. I thought that was odd (it could have been sitting there for who knows how long) so I dumped it out and happened to look inside. I'm guessing it's never been cleaned. To think I was about to drink out of that.
I found the lighting in the room to be very poorly designed. There was no overhead lighting except for the bathroom so you had to rely entirely on lamps. Nothing more frustrating than basically having to turn on every light just to have comfortable feel to the room.
I had to laugh somewhat at the energy conservation measures that Embassy encourages it customers to follow, yet there was a 1/8-inch gap around the door to my room. Putting my hand near there you could feel cold air blowing in. The tank size on the toilet was the old, large kind that are water hogs. If they truly want to conserve water, change out the toilets!
The room has a balcony, but I'm not sure why. I tried to open the sliding door, but that was a chore in itself. After budging it open about 5 inches, it stopped from what appears to be a jam installed by the hotel. So, don't plan on opening your door to enjoy some fresh air.
The hotel offers wireless internet for $9.95/day. I broke down and tried that, but coverage of it was spotty and I was often kicked off. Several other people from my group also had issues with it. The business area also has a separate wireless system. Again, I was kicked off a dozen or so times during the meetings. At one point, someone at the meeting found the router in a closet and reset it.
Enjoyed the manager's reception each night I was at the hotel. I did eat at the restaurant one night and was not impressed with the food. Ordered a simple burger (medium) and it arrived very raw. The breakfast was good...made to order omelets, bacon, sausage, coffee, cereals, etc. I had to wear my coat each morning in the breakfast area though as it felt like it was about 60 degrees in there. Turn up the heat for goodness sake!
In closing, I thought $120/night was too much for a hotel. I'm a Hilton member and I was disappointed they would offer a product like this. I definitely would not bring my family here. Pony up, pay some extra and go into Scottsdale for way better hotels and restaurants.
- Official Description (provided by the hotel):
- Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
- Phoenix Embassy Suites