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“Really bad experience” 1 of 5 stars
Review of Americas Best Value Inn Phoenix/I-10 West

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Americas Best Value Inn Phoenix/I-10 West
Ranked #147 of 177 Hotels in Phoenix
Enschede
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Really bad experience”
1 of 5 stars Reviewed July 21, 2007

We can be perfectly clear about this hotel: it has no positive features whatsoever. We entered a very messy lobby, with boxes and piles of phone books all over the place. We saw that there was a back office with sufficient space: we can't understand why a hotel would unnecessarly ruin its first impression this way. It reflects a total lack of interest in the guests.

The first impression was reinforced by a seemingly nervous and scared front desk employee and a "wanted" poster of a killer in the same block on the front desk. Indeed, the hotel does not seem to be located in a very good neighborhood. The hotel itself appears to be recently renovated, but there is a lot of littering in the immediate vicinity of the hotel. There was glass all over the parking lot, too.

The first room we got smelled terribly. The room had been cleaned but not aired. We could smell the Chinese food of the evening before. Luckily we were offered another room with no smell. The room was pretty okay (although a bit run-down and not so clean), but it was the only hotel we stayed in without in-room coffee.

We can do without coffee one day, but sleeping on plastic bed covers is really awful. We're sure the hotel will have seemingly brand new matresses for a long period of time, but other hotels we stayed in have chosen guest-friendlier ways of protecting their mattresses.

The worst experience was the "Daybreak Lite"breakfast. Guests were warned that they had to show their key when entering the breakfast area. But why? The breakfast was a disgrace. Plastic-wrapped sweets by Otis Spunkmeyer (what kind of name is this for food?), coffee, and a disgusting orange juice machine (see photo). That's all.

We had rather high expectations of this hotel, because we paid more for it than we usually do. But no value for money this time.

The hotel also had a nasty "safe" policy. Each room was equiped with a safe, and the charges for the safe were automatically added to the bill, unless a guest would object to it. A sign in the room states that the safe is there primarily in the hotel's interest: if they offer a safe, they are not liable for lost or stolen property. So they make you pay for something even if you don't use it, and do so n their own interest.

Guests mean nothing to this hotel. It's their wallet that counts. Don't go here. There must be better options in a big city like Phoenix.

Stayed July 2007
Helpful?
2 Thank Hollyfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
A TripAdvisor Member
1 of 5 stars Reviewed April 9, 2006

We stayed for two nights, and regretted it. The carpets were old and stained. We had two rooms and in one of the rooms the box spring had what appeared to be blood all over it. Not simply as if someone had a nose bleed but a large amount of blood. It was not in a good neighborhood and we did not want to leave the hotel after dark. The rooms were in disrepair with cracks in the wall and worn patches in the carpet, cracked tiles in the bathroom. The bathroom itself was very tight. When we went to check out, the woman behind the counter was alone and asked me to wait as there were other people in front of me. I stood to the side as she helped them, in the mean time another two people came in and she helped them without acknowleding me standing there. They over charged my fathers credit card on his room and instead of fixing it when he mentioned it, they made him wait until we checked out. Over all bad stay, will not stay again when we visit Phoenix.

  • Stayed February 2006
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed February 22, 2006

Broken locks, open doors....clearly someone kicked in the door. Stay away. Manager would not give another room.

  • Stayed February 2006, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank mrbigtime2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn Phoenix/I-10 West

Property: Americas Best Value Inn Phoenix/I-10 West
Address: 1550 N 52nd Dr, Phoenix, AZ 85043-1783
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #147 of 177 Hotels in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Americas Best Value Inn Phoenix/I-10 West 2*
Number of rooms: 40
Reservation Options:
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Also Known As:
Days Inn Phoenix

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