We can be perfectly clear about this hotel: it has no positive features whatsoever. We entered a very messy lobby, with boxes and piles of phone books all over the place. We saw that there was a back office with sufficient space: we can't understand why a hotel would unnecessarly ruin its first impression this way. It reflects a total lack of interest in the guests.
The first impression was reinforced by a seemingly nervous and scared front desk employee and a "wanted" poster of a killer in the same block on the front desk. Indeed, the hotel does not seem to be located in a very good neighborhood. The hotel itself appears to be recently renovated, but there is a lot of littering in the immediate vicinity of the hotel. There was glass all over the parking lot, too.
The first room we got smelled terribly. The room had been cleaned but not aired. We could smell the Chinese food of the evening before. Luckily we were offered another room with no smell. The room was pretty okay (although a bit run-down and not so clean), but it was the only hotel we stayed in without in-room coffee.
We can do without coffee one day, but sleeping on plastic bed covers is really awful. We're sure the hotel will have seemingly brand new matresses for a long period of time, but other hotels we stayed in have chosen guest-friendlier ways of protecting their mattresses.
The worst experience was the "Daybreak Lite"breakfast. Guests were warned that they had to show their key when entering the breakfast area. But why? The breakfast was a disgrace. Plastic-wrapped sweets by Otis Spunkmeyer (what kind of name is this for food?), coffee, and a disgusting orange juice machine (see photo). That's all.
We had rather high expectations of this hotel, because we paid more for it than we usually do. But no value for money this time.
The hotel also had a nasty "safe" policy. Each room was equiped with a safe, and the charges for the safe were automatically added to the bill, unless a guest would object to it. A sign in the room states that the safe is there primarily in the hotel's interest: if they offer a safe, they are not liable for lost or stolen property. So they make you pay for something even if you don't use it, and do so n their own interest.
Guests mean nothing to this hotel. It's their wallet that counts. Don't go here. There must be better options in a big city like Phoenix.
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- Also Known As:
- Days Inn Phoenix