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“Great Hotel” 5 of 5 bubbles
Review of Renaissance Phoenix Downtown Hotel

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Renaissance Phoenix Downtown Hotel
Ranked #15 of 173 Hotels in Phoenix
Certificate of Excellence
Marietta, Georgia, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Hotel”
5 of 5 bubbles Reviewed August 22, 2013

I am a flight crew member and have the privilege of staying at this hotel on my Phoenix layovers. The staff is very accommodating and friendly and the rooms are beautiful and clean. I had left my iPad in my room and realized it once I got on my flight. The manager went above and beyond and had it Fed Exed to me the following day. I was extremely grateful. If you are looking for a wonderful downtown Phoenix hotel I would highly recommend the Marriott Renaissance.

Room Tip: All rooms are very comfortable!!!!
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  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ginni S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, October 10, 2013
We love our flight crews!! Thanks so very much for taking the time to write this review. I'm glad your iPad was returned so quickly - can't travel without those anymore!
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771 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (189)
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English first
Phoenix, Arizona
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed August 9, 2013

I live in the valley and had to be downtown for a 7:30 AM seminar so decided to stay there overnight. Anyone who lives in the outliers of the Phoenix Metro area knows the traffic situation in the AM as a 30 mile drive turns into a 90 minute commute.

I selected this hotel because the seminar was there. And I was sorely disappointed with the accommodations for the price of the room. The staff was very friendly and the lobby was beautiful so this wasn't the issue but the rooms were small and DARK with our room facing an "lovely" renovation project next door. The hallways smelled funky....not sure if it was old cigarette smoke or mold but it sure was funky.

The rooms. Where to begin? We had no ice bucket in our room and had to call the front desk twice to get one (that took an hour). The armoire in the bathroom has something splattered all over it...is it hairspray? Is it perfume? Aftershave? Something worse? I don't want to know but I do think it should be cleaned. There is NO fan in bathrooms so when you take a shower it gets nice and humid....almost like a tropical island in the middle of the summer. Internet access COSTS $13!!!! Valet parking is $27!!!!!! A 32 oz bottle of piss-warm, room temperature water (remember this is the desert) is left tantalizingly on the dresser but if you open it it'll cost you $5!!! There is no refrigerator in the room. All this for $159 a night. Oh and there is no safe in the room. Waaaaay overpriced for the money and I would not recommend to anyone.

  • Stayed August 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Trish T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, August 13, 2013
First and foremost, I'm so sorry you were disappointed with your stay. We are indeed in the process of renovating and it sounds as if the location of your room was very close to that. Perhaps the odor in the hallway was associated with the construction. I know exactly what you're talking about with the 'splatter' on the armoire - it's hairspray! Because those armoires are solid wood, we have contracted with a company that specializes in refinishing fine furniture, and they are currently going through each guest room to bring those beautiful armoires back to their former glory.
I'm also disappointed that you had to call down twice for an ice bucket - there definitely should have been one in the room, and we are addressing that issue. As for the internet, valet and in-room water bottle charges, those are unfortunately standard charges for full service hotels. We have lots of refirgerators available upon request. Thanks for choosing us, and I sincerely hope you'll give us another try!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Beach Gardens, Florida
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 28, 2013

First, thank you Tripadvisor reviewers - your description of this property was exactly right. It's an older building but they have done a great job renovating and keeping it in good repair. The concierge lounge was the best I've ever seen and the chef is incredible - made me some amazing "snacks". The rooms and bathrooms were very clean and the beds were the high-quality Marriott beds that I expect. The service in the hotel was excellent - everyone was very friendly and helpful. This hotel is a perfect example of why I am a loyal Marriott elite member.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Carrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, August 13, 2013
Thanks for choosing our hotel, especially when you've chosen it based on the great reviews we're so grateful to have! Elevate, which is our concierge lounge, is blowing all other lounges out of the water! Our Marriott Rewards Members are the luckiest group around! Thanks for your loyalty, and can't wait to see you back!
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Level Contributor
146 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed July 24, 2013

the hotel is pretty nice as they have renovated most of the floors and are working on the lower levels. Everyone of the staff members that we dealt with were super nice. didn't care for the fact that we had to pay $27 for parking but that beats walking to a parking garage or feeding the meters every two hours. I would have to say the only negative thing was the bruschetta we ordered in the lounge. I have never seen this served on toast anywhere. Didn't taste good at all and if they were out of the correct bread they should have said so. all in all we had a good time and were very satisfied with the rooms. Would stay here again.

Room Tip: request a room on one of the upper levels with a view of downtown. most of the ground levels are sti...
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  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank nwarners66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, August 13, 2013
Thanks for your feedback - we want to hear the good and the not so good - that's how we improve. So sorry about your bruschetta - what you described is most definitely not our standard, and we're looking into what might have happened. We hope you'll come back to try it again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eden Prairie, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 23, 2013

I've stayed at this hotel once and found it excellent: extremely comfortable rooms, great location, helpful concierge, etc. But what sets this hotel apart is their customer service, especially Olivia at the front desk. Olivia helped my colleague and I resolve a question regarding our reservation in a way that exceeded our expectations. We're very grateful for her help and will be staying here in the future for follow-up meetings in the future because of her customer focus.

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, August 13, 2013
Yay Olivia! She is such a gem - a truly shining example of how it's done! Thank you for mentioning her by name - she was tickled that you remembered her. The entire staff at the Renaissance takes pride in their level of customer service. Thanks for your loyalty, and we look forward to your return visit.
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Hilliard
Level Contributor
88 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed July 23, 2013

Hotel was conveniently located downtown. Lots of things within walking distance. Hotel was nice but dated. Some areas have been updated and others have not, over all very nice hotel, friendly staff and good bar.

  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Amber H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, August 13, 2013
Thanks for choosing us while in Phoenix! Our building was originally built in 1896 and has been re-invented several times since then. We are in the middle of a renovation right now! We hope you'll come back to see the finished product!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandler, Arizona
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 21, 2013

The convention powers picked this hotel, The room rate was very reasonable, the service was outstanding. This hotel was the ideal choice due to location,cost and very beautiful comfortable rooms. This was a great weekend, we wanted for nothing, even the wakeup calls were cheerful

Room Tip: Be ready to be SPOILED
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  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ken K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, August 13, 2013
We're thrilled that you enjoyed your time with us during your convention. We pride ourselves on taking the best care possible of our guests. Right down to the cheerful wake up calls! Hope your convention powers choose us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Phoenix Downtown Hotel

Property: Renaissance Phoenix Downtown Hotel
Address: 100 N 1st Street, Phoenix, AZ 85004
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Phoenix
#12 Business Hotel in Phoenix
#13 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Renaissance Phoenix Downtown Hotel 3.5*
Number of rooms: 532
Official Description (provided by the hotel):
Enjoy an artful and memorable urban retreat when you book a stay at Renaissance Phoenix Downtown Hotel. We offer easy access to some of the city's finest attractions, including the Talking Stick Resort Arena (home of the Phoenix Suns), Chase Field (home of the Arizona Diamondbacks), Phoenix Zoo, Orpheum Theatre and Heard Museum. Plus, Phoenix Sky Harbor International Airport (PHX) is just 4 miles from our front doors. Guest rooms at Renaissance Phoenix Downtown Hotel feature stylish decor, luxurious bedding, LCD TVs, premium bath amenities and spectacular cityscape views. Enjoy fine dining at our celebrated restaurants, and stay in shape at our state-of-the-art fitness center and heated rooftop pool. Discover style and comfort at Renaissance Phoenix Downtown Hotel. Please note that valet parking for the hotel costs $32 per night. ... more   less 
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Also Known As:
Renaissance Phoenix Downtown Hotel Phoenix
Wyndham Phoenix
Phoenix Wyndham

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