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“Great service”

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Renaissance Phoenix Downtown Hotel
Ranked #12 of 174 Hotels in Phoenix
Certificate of Excellence
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great service”
Reviewed June 17, 2013

Stayed for 4 nights on a business trip, nice rooms, quiet small pool, great service from reception staff and from all staff in general, super location and great value! I would stay at this hotel again especially all the more since I left phone charger and uk adapter at the hotel and upon query, they located this and corresponded to send it back me! Many thanks Mr Andrew Finney for your detective skills in loss prevention!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kartik8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, July 16, 2013
Thanks very much for your kind words about our staff - they are genuinely friendly and caring. And yay for Andrew Finney! Our Loss Prevention team is the best in the business without a doubt! We really appreciate your stay with us and hope to see you again soon!
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852 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (202)
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English first
Chicago, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 16, 2013

My nine day stay at the Renaissance Downtown Phoenix Hotel was nothing but pleasure. The desk and lobby personnel were always cheerful, courteous, and helpful. The staff at the lobby restaurant, Marston's Cafe, were personable, cheerful and sensed very well when you desired to have a conversation and when you wanted to focus on something else. But I especially want to commend and recommend the Marriott Elite club, Elevate, on the 19th floor. Each one of the personnel there went to every length they could to be of service and to help. I could not have been more impressed. And each of them remembered my name the instant I walked in. So I would like to highly recommend Albert, Pam, Benjamin, Dora, and chefs Brad and Duane. There were other chefs but, apologies to them, I did not record their names. I have been traveling for about 45 years and I cannot recall a more impressive group. If you are ever staying in Phoenix I so highly recommend the Marriott Renaissance.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, July 3, 2013
Wow! Nine days with us - Thanks for taking the time and making the effort to mention our fantastic staff from Elevate! I don't know how they remember names like they do, and its even more than that - they will remember where you're from, what your preferences are and ask about your family. The best part is - they are genuine and sincere. Thanks again, and please return soon!
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Denver, Colorado, United States
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 13, 2013

I travel for work and this is by far the finest concierge club in any Marriott I've stayed. Ben upstairs is on point, welcoming and provided local recommendations. Kudos to the staff & management at this property.

Stayed June 2013, traveled on business
Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, July 3, 2013
Elevate, our concierge lounge, is in a league of its own, for sure! Ben and his team are by far the best you'll find anywhere. Thanks so much for your kind words! Come back soon.
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Level 4 Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 11, 2013 via mobile

This is nicely rennovated older property with a number of great features. First and foremost the new club floor lounge called Elevate is really nice and has the best food I've seen at any property including Ritz and Four Seasons. I travel 100K plus yearly and was blown away by the chef prepared evening dishes including short rib lettuce wraps made fresh and tonight an amazing arugula salad as well as fantastic breads and cheeses. The rooms are nice and as expected for the level of the property while on the larger side because its an older building. The gym is functional but for serious workouts you can show your card at the Golds Gym and use it for free. The downtown area is very convenient to all areas of extended Phoenix but also has plenty within walking as well. Staff was really nice, friendly and helpful.

Stayed June 2013, traveled on business
Helpful?
Thank DCHTucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, July 3, 2013
That's what I'm talkin' about! Elevate Lounge having the best food EVER! Our chefs are the best in the biz and they take incredible pride in what they prepare for our Discoverers. They carefully hand pick locally grown produce, and use recipes from their grandmother - be sure to check out Chef Marco's guacamole. Or should I say his grandmother's guacamole!
Thanks for the kudos and please come back soon to see what new things they'll have up their sleeves!
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Maitland, Florida
Level 6 Contributor
214 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed June 11, 2013

This hotel was a great experience, the location is probably the best of all hotels in downtown Phoenix and was its most favorable attribute. The hotel is close to the convention center as well as all the sporting venues (Chase field, US Airways arena, etc). The staff was also very accommodating, especially Floyd (greeter/bellman) and Tim (the Navigator). The rooms were clean and neat, but nothing spectacular as compared to other Renaissance hotels. It is easy to tell that the hotel is older, but they have done the best they could to make it look newer. The room and hallways were quiet and well-cooled (which is important for Phoenix in the summer). If you have more specific questions or would like pictures feel free to contact me directly at info@sodynamite.com

Room Tip: There is one side of the property that has a pool view
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dynamitetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, July 3, 2013
You certainly can't beat our location for everything that is downtown Phoenix! Floyd and Tim are our most famous Ambassadors - thanks for mentioning them. And to address your comments about the age of our property, I'm glad to say that we are conducting some renovations over the summer months! Please come back and check us out after completion.
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Mobile, AL
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 4, 2013

We stayed 5 nights while attending a convention at the convetion center which was just a block away. The hotel was really nice. Our room was at the end of a hallway and twice the size of the other rooms. It had a wrap-around sofa, coffee table, table, chairs, wet bar, double wide closet, double sinks in the dressing area and 2 queen beds. The hotel had fresh fruit available in the fitness room and at the front desk. Fruited, cold water was available in the lobby. Very pretty and well-kept hotel. Several restaurants were withing walking distance as was a CVS.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jbmobileal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, June 5, 2013
5 nights of wonderfulness - sounds like that sums up your stay with the Renaissance Phoenix Downtown Hotel! Our location is perfect for all things 'downtown'. Thanks so much for your kudos!
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Surprise, Arizona
Level 3 Contributor
23 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 30, 2013

I want you all to know that we went for Comicon weekend, which is a blast and Floyd Jones are Doorman/Navigator was wonderful. He made sure we were taken care of at all times. The entire staff is there to serve you. The rooms are very nice and are undergoing renovation, which means they will only get better. Thank you Renaissance for making our weekend awesome.

Room Tip: Ask for a renovated room, they are starting on the 19th floor.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marty R, Executive Response Team at Renaissance Phoenix Downtown Hotel, responded to this review, June 5, 2013
Another Comicon participant - I'm telling you, we can't get enough of you all! Floyd Jones knows his stuff - he remembers details like no one else and he genuinely wants your stay to be as pleasant and stress fee as possible. So come on back, and thanks for spreading the word!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Phoenix Downtown Hotel

Property: Renaissance Phoenix Downtown Hotel
Address: 100 N 1st St, Phoenix, AZ 85004-2302
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Phoenix
#12 Business Hotel in Phoenix
#13 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Phoenix Downtown Hotel 3.5*
Number of rooms: 532
Official Description (provided by the hotel):
Enjoy an artful and memorable urban retreat when you book a stay at Renaissance Phoenix Downtown Hotel. We offer easy access to some of the city's finest attractions, including the Talking Stick Resort Arena (home of the Phoenix Suns), Chase Field (home of the Arizona Diamondbacks), Phoenix Zoo, Orpheum Theatre and Heard Museum. Plus, Phoenix Sky Harbor International Airport (PHX) is just 4 miles from our front doors. Guest rooms at Renaissance Phoenix Downtown Hotel feature stylish decor, luxurious bedding, LCD TVs, premium bath amenities and spectacular cityscape views. Enjoy fine dining at our celebrated restaurants, and stay in shape at our state-of-the-art fitness center and heated rooftop pool. Discover style and comfort at Renaissance Phoenix Downtown Hotel. Please note that valet parking for the hotel costs $32 per night. ... more   less 
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Also Known As:
Renaissance Phoenix Downtown Hotel Phoenix
Wyndham Phoenix
Phoenix Wyndham

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