I chose this hotel since it was the official conference hotel. The hotel staff were very pleasant, friendly, and attempted to be helpful. The room was clean. The valet service to provide my car was quick and efficient. It seemed strange to me that with the very friendly staff that seemed helpful, that my one complaint was not addressed. I mentioned to the staff by the reception desk that the printer for the computer by the business center did not have any ink to print content. I also mentioned that both of the computers in the business center were exceedingly slow and kept on providing error messages. I mentioned this on Sunday night. When I checked out on Tuesday, these issues were still not addressed. I am unsure why this hotel appears to train their staff to have excellent interpersonal skills but the hotel is not efficient in making any necessary repairs when a guest reports a complaint.
- Official Description (provided by the hotel):
- Enjoy an artful and memorable urban retreat when you book a stay at Renaissance Phoenix Downtown Hotel. We offer easy access to some of the city's finest attractions, including the Talking Stick Resort Arena (home of the Phoenix Suns), Chase Field (home of the Arizona Diamondbacks), Phoenix Zoo, Orpheum Theatre and Heard Museum. Plus, Phoenix Sky Harbor International Airport (PHX) is just 4 miles from our front doors. Guest rooms at Renaissance Phoenix Downtown Hotel feature stylish decor, luxurious bedding, LCD TVs, premium bath amenities and spectacular cityscape views. Enjoy fine dining at our celebrated restaurants, and stay in shape at our state-of-the-art fitness center and heated rooftop pool. Discover style and comfort at Renaissance Phoenix Downtown Hotel. Please note that valet parking for the hotel costs $32 per night. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Phoenix Downtown Hotel Phoenix
- Wyndham Phoenix
- Phoenix Wyndham