We stayed in the hotel for a couple of nights from Saturday 26th to Monday 28th and although we were impressed by the look at set up of the hotel, our hotel room experience was less impressive.
First of all we met with a couple of relatives in Phoenix and chose to have something to eat at the bar. We ordered a flat bread which all four came out well over cooked, it was impossible to enjoy with a slightly burnt taste and the flat bread cracking into pieces whenever attempting to bite into it. We all chose not to finish our flat breads and ended the night there.
When we eventually walked into our room we found that the bath was just under half full with black particles on the bottom! We could only assume that this meant that the bathroom had not been cleaned properly and we called reception for someone to come up and sort it out so we could have a shower after travelling to Phoenix.
Reception informed us that there was nothing they could do at the time and that they would send someone up before 9am the next morning. So at half 9 the next morning we had to call reception to ask for someone to clean the bath (and re-explain the situation). Someone arrived 20 minutes later to clean the bath.
We also discovered a Starbucks bag full of old rubbish behind the bathroom bin which pretty much wraps up our overall impressions of this hotel.
- Official Description (provided by the hotel):
- Enjoy an artful and memorable urban retreat when you book a stay at Renaissance Phoenix Downtown Hotel. We offer easy access to some of the city's finest attractions, including the Talking Stick Resort Arena (home of the Phoenix Suns), Chase Field (home of the Arizona Diamondbacks), Phoenix Zoo, Orpheum Theatre and Heard Museum. Plus, Phoenix Sky Harbor International Airport (PHX) is just 4 miles from our front doors. Guest rooms at Renaissance Phoenix Downtown Hotel feature stylish decor, luxurious bedding, LCD TVs, premium bath amenities and spectacular cityscape views. Enjoy fine dining at our celebrated restaurants, and stay in shape at our state-of-the-art fitness center and heated rooftop pool. Discover style and comfort at Renaissance Phoenix Downtown Hotel. Please note that valet parking for the hotel costs $32 per night. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Phoenix Downtown Hotel Phoenix
- Wyndham Phoenix
- Phoenix Wyndham