I wanted to stay in this general area and after reading all the positive reviews here I made a reservation for this past weekend.
To be fair I usually stay at Hampton Inn or similar so I knew this would not measure up to that.
The first thing I noticed as I was checking in was poorly repaired drywall above the front desk. I didn't think much about it...I should have.
The room itself was small and dark, but not dark enough to hide many issues. Just like at the front desk there was poorly repaired drywall in the bathroom area. But worse was the hair on the tile floor, the broken tile in the bathroom, the enamel surface of the tub was damaged and poorly repaired, the towel shelf and shower bar were literally falling off the wall. There was clutter everywhere from a microwave, coffee maker and water bottle on the small (and very low) bathroom counter to literature extolling the virtues of this Best Western on every flat surface in the room. While it was a cool 75 degree Phoenix night the AC ran non stop ALL night and it was still hot in the room! The weatherstrip around the door was missing or worn out as you could see light all the way around the door. Another oddity was the fact that the toilet was at an angle.
Do yourself a favor and stay elsewhere.
- Official Description (provided by the hotel):
- Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Innsuites Phoenix Hotel Phoenix
- Best Western Plus Innsuites Phoenix Hotel And Suites
- Best Western Phoenix
- Phoenix Best Western