My family recently met in Phoenix for a small reunion. We chose to reserve six rooms here. Because there was a good size group, and because it is spring training, we booked far in advance. This hotel is always completely booked for this season. And is very reasonable priced.
Every staff member I encountered was very polite. And everyone seemed genuinely interested in helping in any way they could. But being booked to capacity seemed a bit overwhelming for the staff. I could never get enough towels for my room, let alone the pool. Some towels were replaced still damp in my room. Also, upon check in, there were some room discrepancies. People did not get the rooms they had booked. However, the staff went well out of their way to make it right. Discounting rooms and gathering roll away beds for us. All with genuine concern for our comfort. I would stay here again.
- Official Description (provided by the hotel):
- Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Innsuites Phoenix Hotel And Suites
- Best Western Plus Innsuites Phoenix Hotel Phoenix
- Best Western Phoenix
- Phoenix Best Western