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Best Western InnSuites Phoenix Hotel & Suites
Ranked #35 of 174 Hotels in Phoenix
GreenLeadersSilver level
Reviewed February 10, 2013

Staying at a lot of places during this month's travels, this motel was very nice and the staff were very professional. The bathroom was a little small, but everything worked and was clean.

The breakfast was the best, including the pancake machine, which I haven't found before at any motel.

  • Stayed: January 2013, traveled with family
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Review collected in partnership with Best Western
Thank wyomingscout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mila s, Front Office Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded February 26, 2013

Dear Guest:

Thank you for taking you time to review our location. I love to hear positive comments from our guest. I have to say i do receive alot of compliments on our breakfast and the variety we have to offer. Once again thank you.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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888 - 894 of 1,036 reviews

Reviewed February 7, 2013

  • Stayed: February 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank Jimmie C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
mila s, Front Office Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded February 26, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 29, 2013

My wife and I stayed two nights at this hotel. Room was clean and tidy, decent complimentary breakfast and a reasonable price. The only difficulty was climbing the stairs with our luggage, other than everything was great!

  • Stayed: January 2013, traveled as a couple
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Thank Johnathan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mila s, Front Office Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded January 31, 2013

Dear Valued GUest,

I'm glad you enjoyed your stay with us. I do apologize for the inconvience of climbing the stairs. If you request a ground floor suite next time we would be more then happy to accomodate that request for you. I would like to thank you for taking your time to compliment our staff and your stay.

Thank You,

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Reviewed January 24, 2013

We stayed 2 nights, 22nd & 23rd Jan 13. Great central location, the room was very clean and comfortable, nice free breakfast and a FREE happy hour nightly, very nice unexpected bonus!
All the staff were super friendly and helpful. Just booked another 2 nights for next week.

  • Stayed: January 2013, traveled as a couple
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Thank Deb3274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mila s, Front Office Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded January 31, 2013

Dear Vauled Guest:

I would like to thank you for taking your time to complete a review on your stay with us at the Best Western PLUS InnSuites Hotel. I love to hear compliments ecpecially on the staff. i'm so glad to hear that you are returning. When you return please make sure that you are enrolled in our Best Western rewards program. You can start receiving points for free room nights.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013 via mobile

The Best Western Inn & Suites in central Phoenix is not luxurious but it is a good place to stay. Ourroom, although not large, had all the amenities: microwave, refrigerator, large flat screen TV, 2 very comfortable queen size beds, a desk, plus a chest of drawers. The pool is small but kept very clean; there's also a jacuzzi. Plus, you get FREE breakfast AND there is a daily FREE HAPPY HOUR. All this at reasonable rates and very friendly and helpful staff.

  • Stayed: January 2013
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Thank Cricket M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mila s, Front Office Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded January 24, 2013

Dear Valued Guest,

Thank You for your review of the Best Western PLUS InnSuites. I'm so glad you enjoyed your stay with us. We do try to provide all our guest with a memorable stay and give that at " HOME " feeling. The breakkfast and social hour are just the finishing touch. We hope to have you come back soon.

Thank You,

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Reviewed January 22, 2013

We stayed at this hotel from January 11 - 18, 2013 with another couple. We flew down from Minnesota to go to the Barrett-Jackson auction. I was extremely pleased with this hotel. I was a bit apprehensive booking it, but read a lot of the reviews and decided this would be the place for us to go. The service was excellent, the girls at the front desk were very helpful and always made sure whatever request we made was answered. We stayed on the first floor, room 148 which was right by the HEATED pool. It was sort of cool when we were there, but that doesn't stop us from using the pool, it was great nice and warm. The rooms were kept very clean and the cleaning people were very friendly. I would recommend this hotel to anyone that wanted to stay at a great place where they really treated you nicely. Close to everything to see also.
Thank you for making our stay so enjoyable!!

Room Tip: We just wanted a room by the pool, it was quiet there and had a great view.
See more room tips
  • Stayed: January 2013, traveled with friends
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Thank mlf20456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mila s, Front Office Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded January 24, 2013

Dear Valued Guest,

Thank you for taking the time to review our location. I'm so happy you had a nice stay with us.I will forward your comments to front desk and housekeeping.Its so nice to hear positive feedback. Once again thank you for your comments and i hope you had a great time at the Barrett Jackson auction.

Kind Regards,

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Reviewed January 18, 2013

Rates are great, but expect things to be worn around the edges. The breakfast is far better than most. Great central location. Close to hiking trails. One major problem we had was that there were no towels at the pool. We asked the front desk woman for some. She acted annoyed and said she didn't have any but would have someone bring some out. We got into the hot tub on an unusually chilly Phoenix night and no one ever showed up with the towels - resulting in a chilly run back to our room and no dry towels for the morning's shower. Otherwise, no complaints for the price.

Stayed: January 2013, traveled with family
Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mila s, Front Office Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded January 24, 2013

Dear Valued Guest,

I do sincerly apologize for the lack of folllow up on behalf of the front desk staff not following up on your request for towels. I would also like to thank you for your review on our location without your valuable comments on the good and bad we would not be able to fix our mistakes, or forward your compliments to the appropriate department.

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western InnSuites Phoenix Hotel & Suites

Address: 1615 E Northern Ave, Phoenix, AZ 85020-3932
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Phoenix
#28 Romantic Hotel in Phoenix
#39 Business Hotel in Phoenix
#42 Family Hotel in Phoenix
Price Range: $95 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western InnSuites Phoenix Hotel & Suites 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 
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Also Known As:
Best Western Plus Innsuites Phoenix Hotel Phoenix
Best Western Plus Innsuites Phoenix Hotel And Suites
Best Western Phoenix
Phoenix Best Western

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