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“Uncomfortable”

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Four Points By Sheraton Phoenix South
Ranked #77 of 174 Hotels in Phoenix
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Uncomfortable”
Reviewed May 6, 2014

Will NOT be staying here again! Beds are too hard, pillows are too soft, and the fans for the a/c kept making a thumping noise every time the a/c turned on and off. Very tired this morning from tossing and turning.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Houston2380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpoints2014, Front Office Manager at Four Points By Sheraton Phoenix South, responded to this review, May 27, 2014
Dear Houston2380:
Thank you for providing us with your feedback from your recent stay. I am so sorry to hear that your stay was uncomfortable. This is definitely not the first impression we want to leave you with being a new hotel. I would love the opportunity to speak with you further to make things right. Please contact me at your convenience.
I look forward to speaking with you further.

Alex Slingerland
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
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  • Italian first
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English first
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Additional Information about Four Points By Sheraton Phoenix South

Property: Four Points By Sheraton Phoenix South
Address: 10831 S 51st St, Phoenix, AZ 85044-1737 (Formerly Grace Inn Phoenix)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Ahwatukee Foothills
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Four Points By Sheraton Phoenix South 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
Four Points by Sheraton Phoenix South is an ideal location for whatever brings you to town. Our Phoenix hotel is minutes from Arizona State University, providing easy access to the entire campus, as well as nearby shopping, dining and more. We are just minutes from local corporate offices and a wide variety of other things to do in Phoenix. Our free shuttle (five mile radius) makes it easy to get around. Find everything you need while on the road. Our Ahwatukee hotel features a variety of free amenities, like Internet access and bottled water, plus other great features like an on-site spa and restaurant. With free parking and free local area shuttle, getting around town couldn't be easier, or kick back and relax at the hotel with a craft beer from our Best Brews™ program. With 9,000 square feet of flexible meeting space, planning Phoenix meetings & events is easy with Four Points. Our hotel team is dedicated to bringing your event to life, whether it's for 20 or 400 guests. Our onsite restaurant, Elliot's Grill, provides excellent catering options for any palate. ... more   less 
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Also Known As:
Grace Inn Phoenix Hotel Phoenix
Grace Hotel At Ahwatukee
Grace Hotel Phoenix

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