Rm was not clean, pool awful, had to request room to be cleaned 1 day, not cleaned at all the next:(
Hello Miss Geraldine M.,
I sincerely apologize for the discomfort you may have experienced during your recent stay with us. Please know that we take our guests’ concerns seriously. I will accelerate your concerns for evaluation and verify the reason that your room was not cleaned as you have requested. May we please know of the room number and date you stayed with us to expedite and address your concerns accordingly. Thank you very for staying with us and I hope you will provide us the information I requested.