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“Not for families”

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Hilton Garden Inn Phoenix North Happy Valley
Ranked #40 of 174 Hotels in Phoenix
Certificate of Excellence
United States
2 reviews
“Not for families”
Reviewed May 21, 2014

This hotel caters to business travelers only. They are rude to families. It is a shame because it is close to a lot of amenities that families would enjoy. The staff needs to lighten up a bit. Hotels should cater to all types of guests in order to receive repeat stay. Unfortunately, I travel a lot to Arizona but will not be staying at this hotel again.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Angel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey B, Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review, June 7, 2014
Thank for your review of the Hilton Garden Inn Happy Valley. Being rude is certainly not what we practice here. Thank you for bringing this to our attention. I can assure you that this is not the normal for our team. We hope you can give us the chance to show you the level of service that our property offers.
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456 reviews from our community

Traveler rating
    240
    136
    43
    22
    15
See reviews for
116
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184
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Phoenix, United States
1 review
Reviewed May 19, 2014

Phoenix Hilton Garden Inn is a very good hotel with great hotel staff. They are intentional in being helpful during your stay. They are friendly and willing to serve. The pool and whirlpool are relaxing. It is a quiet retreat for Phoenix area business travelers. Hilton Garden Inn is a chain that we use for business travel and we have found them to be good around different cities. We have used the Hilton Garden Inn for personal travel as well and the family has enjoyed the amenities, and the very good staff service. The hotel staff proactively addressed what the anticipated needs of the guests are as you simply walk into the lobby. It is refreshing to find a hotel chain that understands to welcome the guests and to proactively serve the needs of each guest. Hilton Garden Inn is good for leisure, business, and family travel. As a Hilton honors member, I also enjoy the double bonus points offered by Hilton during numerous promotion periods over the year. It is good to know that Hilton provides quality staff that care to serve and not just wait for the guests to seek them. Love the proactive staff model that is being used.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Janell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey B, Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review, June 7, 2014
Thank you for you’re in depth review. We appreciate that you recognize the small details that our staff pays attention to. We always try to be a step ahead and I’m glad to hear its showing. Thank you again for your review as the entire staff thanks you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 14, 2014

My stay at the Phoenix North Hilton Garden Inn was flawless. The staff was friendly and attentive, and the hotel was clean and in excellent condition - very well maintained. This hotel is a "safe bet" that I plan on staying at again when I visit Phoenix.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank johnaS9329HO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey B, Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review, June 7, 2014
I would have to agree we are a great fit for a quick stay. Plenty of shopping, dining and resources in the area for whatever your needs are. Thank you for choosing our property for you Business trip and we look forward to your next visit.


Thank you
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Colorado Springs, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 13, 2014

A friend recommended this hotel and we were delighted on all accounts. From the refreshing water in the lobby to the helpful staff, meals, comfortable rooms and amenities. We look forward to our next stay and will endorse this hotel to our friends.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey B, Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review, June 7, 2014
We’re glad you enjoyed our fresh fruit water! We changed it every day to something new and fresh. Thank you for taking your friend’s recommendation and we hope to see you again soon.

Thank You
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Philadelphia, Pennsylvania
Level 6 Contributor
105 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed May 7, 2014

Located just a couple minutes off I-17. Easy, friendly check in and out.
Comfortable beds, room cool with adjustable temperature control. Clean bathroom with hair dryer and standard amenities, nice towels. Average size pool and hot tub, area was clean. Large shopping center with multiple restaurants a 5 minute drive away. Small refrigerator and microwave in room were nice to have, also have a coffee maker in room. We used the guest coin op laundry facilities.

Room Tip: We had a top floor (4th) room.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jisabr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey B, Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review, June 7, 2014
Thank you yet again for choosing Hilton Garden Inn for your stay in Phoenix. We always appreciate a good review.

Thank you
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Mission Viejo, California
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 6, 2014

Couldn't connect to internet - no time to work on it. Late check in early departure. Room was very comfortable. Check in clerk failed to mention coffee bar is for all guests during check in. Wish we'd known ...

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Go_with_God333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey B, Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review, June 7, 2014
The WIFI is an issue of the past; we noticed it was not fulfilling the guests need. Our Hilton Has upgraded to a new Fiber Optic network and is much faster. Sense then every guest has been pleased with the connectivity within our property. We will speak with the agents and ensure everybody knows about our Complimentary Coffee and refreshment station.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 30, 2014

Nice stay, food was very good, BUT we weren't told the cost of the breakfast until after we ate. We thought it was a part of the room cost ....... and I am a Hilton Hhonors member! Hotel was a bit hard to find.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Oncman48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey B, Manager at Hilton Garden Inn Phoenix North Happy Valley, responded to this review, June 7, 2014
Thank you for your review. We certainly apologize for any miss understanding with the breakfast. Unfortunately it’s not a free breakfast but a hot, cooked to order breakfast with great variety. You can choose the breakfast package upon booking to get a substantial discount.

Thank You
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Additional Information about Hilton Garden Inn Phoenix North Happy Valley

Property: Hilton Garden Inn Phoenix North Happy Valley
Address: 1940 W Pinnacle Peak Rd, Phoenix, AZ 85027-1264
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Deer Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Phoenix
#36 Business Hotel in Phoenix
#47 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Phoenix North Happy Valley 3*
Number of rooms: 126
Official Description (provided by the hotel):
From our wonderful well appointed guest rooms to our on on-site catering and audio visual, we have everything you need to make your next trip or event extremely memorable and a huge success. Being the only area hotel serving cook to order breakfast buffet along with our lounge and restaurant with dinner and daily with evening room service, we take great pride in serving you! Located just minutes from dozens of eateries, shopping and other local venues we are in the perfect location and our complimentary shuttle service within 5 miles satisfies most needs. Call today to learn about our SPECIAL OFFERS...We understand it is our job to make you look good! ... more   less 
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Also Known As:
Hilton Garden Inn Phoenix North Happy Valley Hotel Phoenix
Hilton Phoenix
Phoenix Hilton

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